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John Hancock Life Insurance Review 2018


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John Hancock life insurance

  • Some policies offer life insurance discounts and rewards for healthy habits.
  • Offers coverage for people living with HIV who meet certain criteria.
  • NerdWallet ranking: No. 11 life insurance company (out of 18 evaluated)

Overview

John Hancock is the U.S. division of Manulife Financial Corp., a global, publicly traded financial services company based in Canada.

NerdWallet rank: 11th

John Hancock ranked No. 11 out of 18 large companies scored by NerdWallet. NerdWallet’s life insurance company rankings are based on A.M. Best ratings, the volume of consumer complaints against companies and J.D. Power’s customer satisfaction scores.

» MORE: The best life insurance companies

A.M. Best financial strength rating: A+ (superior)

John Hancock’s financial strength is “superior,” according to ratings agency A.M. Best.

Financial strength is important because it indicates how well an insurer can pay claims. It’s especially important when choosing a life insurance company because claims might not be made until decades after a policy is purchased.

Consumer complaints: Better than the median

John Hancock drew fewer than the median number of complaints to state regulators in 2015 for a company of its size, according to the latest data from the National Association of Insurance Commissioners.

The association assigns a complaint ratio score to insurance companies, based on the number of complaints to state insurance commissioners, adjusted for market share. The median score is 1. A score less than 1 means fewer complaints. John Hancock’s score for individual life insurance in 2016 was 0.18.

J.D. Power ratings: GENERALLY below average

John Hancock scored among “the rest” (the lowest possible rating) for overall satisfaction in a 2017 J.D. Power customer service survey. The insurer ranked No. 20 overall out of 24 companies included in the survey.

John Hancock customer satisfaction scores
Overall satisfaction The rest
Billing and payment About average
Price The rest
Policy offerings About average
Interaction About average
Source: J.D. Power 2016 U.S. Life Insurance Study

 

More about john hancock

Types of life insurance soldOther products & services
  • Term life
  • Universal life
  • Indexed universal life
  • Variable universal life
  • College savings plans
  • Mutual funds and other investment products
  • Retirement planning
  • Coverage for people with HIV

    John Hancock announced in April 2016 that it was offering life insurance coverage for people with HIV who meet certain criteria. It’s the second major company to do so; Prudential was the first in 2015. Before then, people with HIV had difficulty qualifying for life insurance.

    To qualify with John Hancock, applicants with HIV must:

    • Be age 30 to 65.
    • Adhere to and respond to antiretroviral therapy.
    • Show no signs of a weakening immune system,
    • Show no signs of “comorbid conditions,” which are illnesses that are usually independent of another disease but occur with it.