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MetLife Insurance Review 2019: Complaints, Ratings and Coverage

July 5, 2019
Auto Insurance, Insurance
At NerdWallet, we strive to help you make financial decisions with confidence. To do this, many or all of the products featured here are from our partners. However, this doesn’t influence our evaluations. Our opinions are our own.

NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. Lisa Green

MetLife insurance reviews and ratings

  • Overall customer satisfaction is about average.
  • Has about the median number of customer complaints relative to its size for auto insurance, and fewer than the median for home insurance.
  • Offers dental insurance for individuals in addition to home and auto insurance.

MetLife may be best known for selling insurance policies through workplaces, but the company also offers auto, home, dental and other types of insurance to individuals. Policies are sold by a network of agents across the nation.

For home and auto, MetLife offers several coverage options that will pay the full cost of replacing damaged property, and policies can share a single deductible.

MetLife insurance review details

Auto insurance rating

3.5 NerdWallet rating

MetLife ranked 21st out of 24 insurers in NerdWallet’s ranking of the best car insurance companies, earning 3.5 stars out of 5 for overall performance. NerdWallet’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction.
  • Consumer Reports customer satisfaction ratings.
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners.

MetLife auto insurance coverage options

In addition to the standard car insurance options, MetLife offers:

New car replacement. This option repairs or replaces your car with a new one if you total your car within the first 15,000 miles or within one year of purchasing it.

Special parts replacement. If you’re in an accident, this option will pay to replace major parts like tires and brakes regardless of their level of wear and tear. It’s not available in all states.

Deductible savings benefit. You can earn $50 each year you don’t make a claim, up to $250, to use toward lowering the deductible if you do make a claim. It’s not available in all states, and drivers in New York must first pay a required minimum deductible.

Good driving discounts. Discounts of up to 12% are available if all drivers in the household have outstanding driving records or up to 20% if you don’t make a claim or have a violation for five years. The discounts vary by state.

Usage-based insurance. The My Journey program, available in 10 states, tracks and scores your driving through a device you install in your car. You get an initial discount of up to 10% for enrolling. At renewal time you can earn a discount of up to 30% for safe driving.

» MORE: Compare car insurance rates

MetLife home insurance coverage options

Homeowners can opt for replacement cost coverage for both the house and the personal property inside. This coverage will pay what’s necessary to rebuild a destroyed home, even if it costs more than the house was insured for. And for the contents of the house, this coverage will pay to replace personal property without reducing the payout for depreciation. It’s not available in all states.

For buyers who bundle home and auto coverage, MetLife offers combination policies with a single deductible in most states.

Home insurance discounts are available for:

  • Membership in certain groups or employment with certain employers. Ask if your group or employer makes you eligible.
  • Fire or theft prevention systems, such as smoke detectors and deadbolt locks. Discount varies by state.
  • Buying both auto and home insurance from MetLife.

MetLife life insurance coverage options

Life insurance from MetLife is available only through a workplace.

In 2017, MetLife spun off its U.S. individual life insurance and annuity business to a separate company, Brighthouse Financial, which offers permanent and term life insurance and annuities.

» MORE: Brighthouse Financial review

MetLife at a glance

FINANCIAL STRENGTH: A+ (‘SUPERIOR’)

MetLife’s financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.

COMPLAINTS

MetLife had close to the median number of complaints to state regulators in 2018 relative to its size for auto insurance, according to the National Association of Insurance Commissioners. It had fewer than the median number of complaints in 2018 relative to its size for home and individual life insurance.

CUSTOMER SATISFACTION

Across the board, MetLife’s customer satisfaction ratings are average or lower.

J.D. Power studyMetLife rank
Insurance shopping (auto)About average
Auto insurance claims satisfactionAbout average
Home insuranceAmong the rest
Property insurance claimsAbout average

More about MetLife

Website: MetLife’s website features question-and-answer sections about its insurance products and general how-to articles on insurance, wellness and money matters. You can get auto insurance quotes online.

MetLife’s main mobile phone app lets you submit car accident claims, view auto and home insurance policy summaries, pay auto and home insurance bills and more.

The My Journey app tracks driving for MetLife’s usage-based car insurance program. The app provides driving scores for each trip, considering factors such as mileage, speeding, hard braking and distracted driving with a phone.

The MetLife Infinity app lets you upload photos, videos and documents to share with loved ones now or later.

Other types of insurance from MetLife
  • Dental insurance.
  • Condo insurance.
  • Renters insurance.
  • Mobile home insurance.
  • Landlord insurance.
  • Boat insurance.
  • RV and motorcycle insurance.
  • Umbrella insurance.
  • Insurance available through a workplace: Life, dental, disability, vision, accident and pet insurance.

  • NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. Lisa Green

    NerdWallet’s star ratings are based on the following three factors, each weighted equally to produce a 300-point maximum total score:

    • 2018 consumer complaints data from the National Association of Insurance Commissioners for private passenger auto insurance. The median complaint ratio for the industry is 1. Lower ratios are better. Insurers whose median complaint ratios were more than 1 received fewer points; those lower than 1 received more points.
    • 2017 company satisfaction data from Consumer Reports’ most recent car insurance survey. Higher satisfactions ratings from Consumer Reports were given higher scores in our calculation.
    • 2018 J.D. Power ratings from three studies encompassing regional customer service satisfaction, auto claims satisfaction and shopping satisfaction. Ratings from each of the separate 2018 studies were averaged to form one overall score from J.D. Power. The higher the average, the more points the insurer scored in our calculation.

    Only larger insurers with data available in all three of these categories were included in this analysis. Smaller insurers may also be good choices and are worth consideration.

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