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MetLife Insurance Review 2021

Jan. 4, 2021
Auto Insurance, Insurance
Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own.

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MetLife insurance reviews and ratings

  • Overall customer satisfaction is about average.
  • Has close to the expected number of customer complaints relative to its size for auto insurance, and fewer than expected for home and life insurance.
  • Identity theft protection is included in home, auto and renters policies.

Editor’s note: On April 7, 2021, MetLife’s auto and home insurance business was officially acquired by Farmers Insurance. Other than being rebranded, policies will remain the same for existing MetLife policyholders.

MetLife may be best known for selling insurance policies through workplaces, but the company also offers auto, home, dental and other types of insurance to individuals. Policies are sold by a network of agents across the nation.

For home and auto, MetLife offers several coverage options that will pay the full cost of replacing damaged property, policies can share a single deductible.

MetLife auto insurance

3.5 NerdWallet rating

MetLife auto insurance earned 3.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account pricing and discounts, ease of filing a claim, website transparency, financial strength, complaint data from the National Association of Insurance Commissioners and more.

In addition to the standard car insurance options, MetLife offers:

New car replacement. This option repairs or replaces your car with a new one if you total your car within the first 15,000 miles or within one year of purchasing it (whichever comes first).

Major parts replacement. If you’re in an accident, this option will pay to replace major parts like tires and brakes regardless of their level of wear and tear. It’s not available in all states.

Gap insurance. If your car is totaled in a wreck and you owe more on the loan or lease than the vehicle is worth, this coverage pays the difference.

Deductible-free glass repair. This coverage waives your deductible for repairs if your windshield is cracked or chipped.

Deductible savings benefit. You can earn $50 each year you don’t make a claim, up to $250, to use toward lowering the deductible if you do make a claim. It’s not available in all states, and drivers in New York must first pay a required minimum deductible.

Usage-based insurance. The My Journey program, available in 20 states, tracks and scores your driving through a tracking app. You get an initial discount of up to 25% for enrolling. At renewal time you can earn a discount of up to 30% for safe driving.

MetLife’s auto insurance discounts include:

  • Discount for taking an approved defensive driving course.
  • Multi-policy discount.
  • Good student discount.
  • Discount if all drivers in your household have outstanding driving records or if you remain claim- and violation-free for five consecutive years.

» MORE: Compare car insurance rates

MetLife homeowners insurance

Homeowners insurance policies from MetLife include the standard coverages along with free identity theft protection. Customers can also opt for:

Replacement cost coverage, which pays what’s necessary to rebuild a destroyed home, even if it costs more than the house was insured for.

Contents replacement coverage, which pays to replace personal property without reducing the payout for depreciation (not available in all states).

For buyers who bundle home and auto coverage, MetLife offers combination policies with a single deductible in most states.

Home insurance discounts include:

  • Membership in certain groups or employment with certain employers. Ask if your group or employer makes you eligible.
  • Fire or theft prevention systems, such as smoke detectors and deadbolt locks. Discount varies by state.
  • Bundling auto and home insurance from MetLife.

MetLife life insurance

Life insurance from MetLife is available only through a workplace.

In 2017, MetLife spun off its U.S. individual life insurance and annuity business to a separate company, Brighthouse Financial, which offers permanent and term life insurance and annuities.

MetLife complaints and customer satisfaction

MetLife had close to the expected number of complaints to state regulators relative to its size for auto insurance, according to three years’ worth of data from the National Association of Insurance Commissioners. It had fewer than the expected number of complaints relative to its size for home insurance.

MetLife receives mixed ratings for customer satisfaction.

2020 J.D. Power studyMetLife rank
Auto Insurance ShoppingBelow average
Auto Insurance Claims SatisfactionAbove average
Home InsuranceAbove average
Property Insurance ClaimsBelow average

More about MetLife

Website: MetLife’s website features question-and-answer sections about its insurance products and general how-to articles on insurance, wellness and money matters. You can get auto insurance quotes online.

MetLife’s main mobile phone app lets you submit car accident claims, view auto and home insurance policy summaries, pay auto and home insurance bills and more.

The My Journey app tracks driving for MetLife’s usage-based car insurance program. The app provides driving scores for each trip, considering factors such as mileage, speeding, hard braking and distracted driving with a phone.

The MetLife Infinity app lets you upload photos, videos and documents to share with loved ones now or later.

Other types of insurance from MetLife
Dental insurance.RV and motorcycle insurance.
Condo insurance.Boat insurance
Renters insurance.Landlord insurance.
Insurance available through a workplace: Life, dental, disability, vision, accident and pet insurance.

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, website transparency and affordability. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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