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Travelers Insurance Review 2018: Complaints, Ratings and Coverage

January 2, 2018
Auto Insurance, Insurance

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Travelers insurance reviews and ratings

  • Travelers’ customer satisfaction ratings are average
  • Travelers has fewer customer complaints than the median relative to its size
  • Places 6th out of 23 insurers in NerdWallet’s rankings of the best car insurance companies

Travelers is one of the most enduring and well-known names in insurance. It’s among the nation’s largest providers of home and auto insurance policies. If you’re looking for an in-person experience with an agent and want to buy multiple products from one provider, Travelers might be a good fit.

Auto insurance rating

Travelers ranked 6th out of 23 insurers in NerdWallet’s ranking of the best car insurance companies, earning 4 stars out of 5 for overall performance. NerdWallet’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction
  • Consumer Reports customer satisfaction ratings
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners

Complaints

Travelers had fewer than the median number of complaints to state regulators for auto and home insurance in 2017 relative to its size, according to the National Association of Insurance Commissioners.

Customer satisfaction

  • Travelers ranked “about average” for overall purchase experience for auto insurance in J.D. Power’s 2017 U.S. Auto Insurance Shopping Study
  • It ranked “about average” for overall satisfaction in J.D. Power’s 2017 Auto Claims Satisfaction Study
  • Travelers ranked “about average” for overall satisfaction in J.D. Power’s 2017 Property Claims Satisfaction Study
  • It ranked “about average” for overall satisfaction in J.D. Power’s 2017 Home Insurance Study

Financial strength: A++ (superior)

Travelers’ financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.


Auto insurance rating

Travelers ranked 6th out of 23 insurers in NerdWallet’s ranking of the best car insurance companies, earning 4 stars out of 5 for overall performance. NerdWallet’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction
  • Consumer Reports customer satisfaction ratings
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners

Complaints

Travelers had fewer than the median number of complaints to state regulators for auto and home insurance in 2017 relative to its size, according to the National Association of Insurance Commissioners.

Customer satisfaction

  • Travelers ranked “about average” for overall purchase experience for auto insurance in J.D. Power’s 2017 U.S. Auto Insurance Shopping Study
  • It ranked “about average” for overall satisfaction in J.D. Power’s 2017 Auto Claims Satisfaction Study
  • Travelers ranked “about average” for overall satisfaction in J.D. Power’s 2017 Property Claims Satisfaction Study
  • It ranked “about average” for overall satisfaction in J.D. Power’s 2017 Home Insurance Study

Financial strength: A++ (superior)

Travelers’ financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.

Travelers auto insurance

In addition to standard coverage options, Travelers has additional auto insurance options available.

  • Gap insurance protects your auto lease or loan. If your car is totaled before it’s paid off or the lease is up, Travelers pays off the loan or lease. Without this coverage, you could be stuck paying the difference between your loan’s balance and the car’s value when it’s totaled.
  • Ridesharing insurance is available from Travelers in Illinois and Colorado for people who drive for companies like Uber or Lyft. Ridesharing companies usually pay for some liability when drivers are en route to pick up a passenger and until drop-off, but not in between rides.
  • IntelliDrive uses an app to track your driving speed, the time of day, and braking and acceleration habits for 90 days. It’s available in nine states. At renewal, you can get a discount of up to 20% for good driving — or your rates could go up if you have risky driving habits (except for Virginia residents).
  • Premier New Car Replacement can benefit you if your car is totaled and is 5 years old or newer. This coverage pays to replace the car with a brand new one, plus includes gap insurance to pay off any loan or lease balance when the car is totaled. If your car’s glass needs to be repaired, enrolling in this program means you could have a lower deductible.
  • Travelers’ Responsible Driver Program offers two types of forgiveness: One accident and one minor violation are forgiven every 36 months, so your rates won’t go up after a crash or ticket.
  • The Premier Responsible Driver Program includes the above accident and violation forgiveness perks, as well as a decreasing deductible ($50 off for every 6 months accident-free, up to $500 off your deductible). If your car is totaled, your deductible is waived in this program.

Travelers home insurance

Travelers offers homeowners insurance with all of the standard coverage options, plus additional features you can buy, including:

  • Contents replacement cost: Pays to replace your items with new ones, rather than paying the depreciated value of your old items, if they are stolen or damaged by an event your policy covers.
  • Valuable Items Plus: If your extra-valuable belongings are stolen or damaged, this extra coverage guarantees you can replace them. It can cover items like jewelry, computers and musical instruments.
  • Coverage for water backup pays if your house is damaged when water backs up through your sewer or drain, or overflows from your sump pump.
  • Identity fraud coverage pays up to $25,000 for costs related to restoring your identity if you are the victim of identity theft, with no deductible.
  • Green home coverage will help repair, replace or rebuild with green materials after you file a claim.

More about Travelers

Website: Travelers’ login portal lets you access all of your insurance information, pay bills, track claims and more. Elsewhere on the website, you can get advice on topics from driving in icy conditions to preventing flood damage.

Mobile app: You can pay bills, file a claim, call for roadside assistance and view policy documents with Travelers’ mobile app, available on iOS and Android.

Other insurance available from Travelers includes:

  • Condo insurance
  • Boat and yacht insurance
  • Business insurance
  • Renters insurance
  • Umbrella insurance
  • Wedding insurance
  • Landlord insurance
  • Jewelry insurance

NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. NerdWallet

Travelers insurance

NerdWallet’s star ratings are based on the following three factors, each weighted equally to produce a 300-point maximum total score:

  • 2017 consumer complaints data from the National Association of Insurance Commissioners. The median complaint ratio for the industry is 1. Lower ratios are better. Insurers whose median complaint ratios were more than 1 received fewer points; those lower than 1 received more points.
  • 2017 company satisfaction data from the Consumer Reports Winter Survey. Higher satisfactions ratings from Consumer Reports were given higher scores in our calculation.
  • 2017 J.D. Power ratings from three studies encompassing regional customer service satisfaction, auto claims satisfaction and shopping satisfaction. Ratings from each of the separate 2017 studies were averaged to form one overall score from J.D. Power. The higher the average, the more points the insurer scored in our calculation.

Only larger insurers with data available in all three of these categories were included. Smaller insurers not listed here may also be good choices and are worth consideration.