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9 Ways to Get Free Tax Help From a Human Being

Have questions, problems or worries about your taxes this year? Here's how to get tax help without draining your wallet.
Updated Feb. 14, 2018
Income Taxes, Personal Taxes, Taxes
9 Ways to Get Free Tax Help From a Human Being
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Tax help can cost a lot of money. Pros charge $150 an hour on average to do a federal and state return, according to the National Society of Accountants. Help with planning, back taxes or audits can cost even more. But there are a few ways to get human tax help for free.

» MORE: Looking for free tax software instead? We cover that here.

If you don’t have much income

Volunteer Income Tax Assistance (VITA)

What it is: A federal grant program that helps community organizations provide free tax-prep services to low- and moderate-income individuals, the disabled, the elderly and limited-English speakers.

How it works: Taxpayers can get face-to-face help from local, IRS-certified volunteers. Generally, the income limit is $54,000. Volunteers won’t prepare the Schedule C with losses (sorry, freelancers), complicated Schedule Ds (sorry, investors) or forms associated with nondeductible IRA contributions, investment income for minors, premium tax credits, requests for Social Security numbers or determinations of worker status.

Get help from the Volunteer Income Tax Assistance program.

Low Income Taxpayer Clinics (LITCs)

What it is: A federal grant program that gives money to legal-aid and legal-services organizations to help low-income taxpayers or taxpayers who speak English as a second language. Law schools and business schools also are common providers. Some charge nominal fees.

How it works: The program generally provides representation for people in IRS disputes, including audits, appeals, collections and litigation. It also can help respond to IRS notices and fix account problems. For 2017, the income ceiling was 250% of the federal poverty rate, but some programs may have a little wiggle room.

Get help from the Low Income Taxpayer Clinic program.

If you’re over 60

AARP Tax Foundation

What it is: A nonprofit arm of AARP that operates the Tax-Aide network of tax preparation sites for the IRS’s VITA and TCE programs.

How it works: AARP’s Tax-Aide connects taxpayers with tax counselors who have advanced IRS training. It also operates an online FAQ page where you can submit tax questions to IRS-certified volunteers. You don’t need to be an AARP member to get help.

Get help from the AARP Tax Foundation.

Tax Counseling for the Elderly (TCE)

What it is: A federal grant program that gives money to community organizations to provide people with free tax help. Although the program was established to help people 60 and older, and still prioritizes serving them, there’s actually no minimum age requirement. Trained volunteers provide the assistance.

How it works: Similar to VITA, community organizations and nonprofits use the grant money to provide help. Most TCE sites are operated by the AARP Foundation’s Tax-Aide program.

Get help from the Tax Counseling for the Elderly program.

Pros charge $150 an hour on average to do a federal and state return, according to the National Society of Accountants.

If you have a tax problem

IRS Taxpayer Advocate Service

What it is: An independent organization within the IRS that protects taxpayer rights.

How it works: You can turn to the Taxpayer Advocate Service if you’ve already tried to resolve your tax problem through normal IRS channels or you think an IRS process isn’t working the way it should. There’s at least one Taxpayer Advocate office in every state.

Get help from an IRS taxpayer advocate.

IRS Taxpayer Assistance Centers

What it is: Local IRS offices across the country.

How it works: Services vary by office but can include basic tax-law assistance, payment arrangements, procedural inquiries, help with IRS letters and notices and other support. You’ll need to schedule an appointment and provide a valid photo ID and taxpayer identification number, such as your Social Security number.

Get help at an IRS Taxpayer Assistance Center.

Other options

Military OneSource

What it is: A Department of Defense program that provides financial and legal resources, among other things, to military members and their families. The tax program is called MilTax.

How it works: Trained MilTax consultants are available by phone seven days a week during tax season from 7 a.m. to 11 p.m. ET at 1-800-342-9647. After the April filing deadline, they’ll be available Monday through Friday, 8 a.m. to 10 p.m. ET. MilTax is part of the VITA program, which means you also can get face-to-face help on base or nearby.

Get help from Military OneSource.

The tax pro down the street

What it is: A certified public accountant, licensed attorney, enrolled agent or someone who has completed the IRS’ Annual Filing Season Program. The IRS also requires anyone who prepares or helps prepare federal tax returns for compensation to have a Preparer Tax Identification Number, so be sure to look for that.

How it works: To get free help, all you might need to do is ask. According to the National Society of Accountants, 89% of tax pros offer free client consultations worth more than $100.

Your tax software

What it is: Many versions of do-it-yourself tax software come with free help from a tax pro via phone, chat, email or even face-to-face via your computer or cell phone’s camera.

How it works: Tax software providers frequently offer free help, though it’s more common among the higher-end paid versions. Audit support and audit representation are often provided, though you might have to pay extra.

Companies such as TurboTax, H&R Block, TaxAct and TaxSlayer offer free help for all or some of their tax software packages.

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