Chase Mortgage Review 2023
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The bottom line:
Chase offers a broad selection of purchase and refinance mortgages (including two proprietary, low-down-payment loans, called DreaMaker and Standard Agency) and easy online rate shopping. However, you won’t be able to complete a full application online, and Chase doesn’t offer home equity loans or lines of credit.
Pros & Cons
- Carries a wide variety of mortgage types and products, including DreaMaker and Standard Agency mortgages, with down payments as low as 3%.
- Offers low rates compared with other lenders, according to the latest federal data.
- Offers a customizable mortgage calculator for personalized rate and payment estimates.
- Receives high marks for customer satisfaction, according to J.D. Power and Zillow.
- Doesn't offer home improvement loans, such as FHA 203(k) and HomeStyle.
- You have to speak with a home loan advisor to complete an application.
- Home equity lines of credit are currently unavailable.
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What borrowers say about Chase mortgage
NerdWallet’s lender star ratings assess objective qualities, including rates, fees and loan offerings. To assess borrowers’ subjective experiences with lenders, NerdWallet has gathered customer satisfaction ratings from J.D. Power and Zillow.
Chase receives a 736 out of 1,000 in J.D. Power’s 2022 U.S. Mortgage Origination Satisfaction Study. The industry average for origination is 716. (Mortgage origination covers the initial application through closing day.)
Chase receives a 658 out of 1,000 in J.D. Power’s 2022 U.S. Mortgage Servicer Satisfaction Study. The industry average for servicing is 607. (A mortgage servicer handles loan payments.)
Chase receives a customer rating of 4.95 out of 5 on Zillow, as of the date of publication. The score reflects more than 7,720 customer reviews.
Chase mortgage variety of loan types
4 of 5 stars
Chase offers fixed- and adjustable-rate mortgages with multiple term options. Jumbo loans can go up to $3 million.
In addition to FHA loans insured by the Federal Housing Administration and VA mortgages guaranteed by the Department of Veterans Affairs, Chase offers two other low-down-payment loans. The first is the DreaMaker mortgage, which allows down payments as low as 3%. With DreaMaker, Chase offers qualified borrowers an additional $500 for completing a home buyer education course. Borrowers may be subject to income limits. Their other proprietary loan is called the Standard Agency mortgage, which allows first-time home buyers with good credit to put down 3%.
Chase also offers grants of up to $5,000 for people buying homes in low- to moderate-income areas and who use DreaMaker, Standard Agency, FHA or VA loans.
Though Chase has offered home equity lines of credit in the past, these are currently suspended. If you're looking to access your home equity with Chase, you'll have to opt for a cash-out refinance.
Chase mortgage ease of application
4 of 5 stars
To start the mortgage process online, navigate to the Mortgage section of the Chase website, and click the "Start online" button that will be visible at the bottom of the page. Then, on the next page, you'll be asked whether you have an application in progress and whether you are a current Chase customer.
If you already have Chase accounts, some of the application information may be prefilled. If not, you'll be asked to fill in most of the information you need to provide for a loan application. Applicants who use the Chase MyHome digital experience may upload documents securely online, e-sign the application and track progress.
Chase guarantees that it will close home purchases for eligible existing account holders on time or it will give the borrower $5,000.
If you choose not to create an online account, you can continue communicating with Chase via phone or email for the remainder of the mortgage process, or work with a nearby branch.
Chase mortgage rates and fees
3.5 of 5 stars
Chase earns 3 of 5 stars for average origination fee.
Chase earns 4 of 5 stars for average mortgage interest rates.
Borrowers should consider the balance between lender fees and mortgage rates. While it's not always the case, paying upfront fees can lower your mortgage interest rate. Some lenders will charge higher upfront fees to lower their advertised interest rate and make it more attractive. Some lenders just charge higher upfront fees.
Chase mortgage rate transparency
5 of 5 stars
Chase Home Lending displays current mortgage rates that include APR on its website. It also offers a calculator that takes credit score, location and home type into account to provide customized rates.
Alternatives to Chase mortgage
Here are some comparable lenders we review that borrowers can consider.
PNC is great for jumbo loans, and Flagstar Bank offers options for first-time home buyers.
More from NerdWallet
NerdWallet’s overall ratings for mortgage lenders are evaluated based on four major categories: variety of loan types (purchase, refinance, fixed and adjustable, for example), ease of application, rates and fees and rate transparency. Among the factors we consider when scoring these categories are options to apply for and track loans online, the level of detail about mortgage rates on lender websites and our analysis of the rates and fees lenders reported in the latest available Home Mortgage Disclosure Act data. These scores generate ratings from 1 star (poor) to 5 stars (excellent).