CrossCountry Mortgage Review 2023
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The bottom line:
CrossCountry offers many loan options and extensive online capabilities, but mortgage rates aren’t posted online.
Pros & Cons
- Offers a wide variety of mortgage loan types and products.
- Receives high marks for customer satisfaction, according to J.D. Power and Zillow.
- Doesn't display information online about rates and fees.
- Mortgage origination fees are on the high side, according to the latest federal data.
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What borrowers say about CrossCountry Mortgage
NerdWallet’s lender star ratings assess objective qualities, including rates, fees and loan offerings. To assess borrowers’ subjective experiences with lenders, NerdWallet has gathered customer satisfaction ratings from J.D. Power and Zillow.
CrossCountry receives a 680 out of 1,000 in J.D. Power’s 2022 U.S. Mortgage Origination Satisfaction Study. The industry average for origination is 716. (Mortgage origination covers the initial application through closing day.)
CrossCountry receives a customer rating of 4.97 out of 5 on Zillow, as of the date of publication. The score reflects almost 18,500 customer reviews.
CrossCountry Mortgage variety of loan types
5 of 5 stars
CrossCountry Mortgage offers a wide variety of mortgage and refinance loans, including government-backed VA, FHA and USDA loans and streamline refinance options for all three, as well as FHA 203(k) loans, which use one loan to fund home purchase and renovation. It also offers jumbo loans and reverse mortgages.
The lender also offers a home equity line of credit, or HELOC. These first or second mortgages are a way for homeowners to access existing home equity without refinancing or selling their home. Funds obtained with a second mortgage can be used for expenses such as home improvements, education costs or debt consolidation.
» MORE: Best HELOC lenders
CrossCountry Mortgage ease of application
5 of 5 stars
CrossCountry’s digital interface allows you to apply through its website. You can upload documents, download loan disclosures, track the progress of your loan and e-sign most required paperwork. If you prefer to apply over the phone or in person, those options exist as well.
CrossCountry Mortgage rates and fees
2.5 of 5 stars
CrossCountry Mortgage earns 2 of 5 stars for average origination fee.
CrossCountry Mortgage earns 3 of 5 stars for average mortgage interest rates.
Borrowers should consider the balance between lender fees and mortgage rates. While it's not always the case, paying upfront fees can lower your mortgage interest rate. Some lenders will charge higher upfront fees to lower their advertised interest rate and make it more attractive. Some lenders just charge higher upfront fees.
CrossCountry Mortgage rate transparency
1 of 5 stars
CrossCountry doesn't post current mortgage rates on its website, so you'll need to contact a loan officer for a rate quote.
Alternatives to CrossCountry Mortgage
Here are some comparable lenders we review that borrowers can consider.
Citibank scores highly for its low interest rates, while Bank of America has a similarly vast spread of loan offerings.
More from NerdWallet
NerdWallet’s overall ratings for mortgage lenders are evaluated based on four major categories: variety of loan types (purchase, refinance, fixed and adjustable, for example), ease of application, rates and fees and rate transparency. Among the factors we consider when scoring these categories are options to apply for and track loans online, the level of detail about mortgage rates on lender websites and our analysis of the rates and fees lenders reported in the latest available Home Mortgage Disclosure Act data. These scores generate ratings from 1 star (poor) to 5 stars (excellent).