Freedom Mortgage Review 2020

Expanding homeownership opportunities for its customers is the mission of Freedom Mortgage. The company’s variety of loan offerings — both conventional and government-insured products — bolsters its ability to achieve that mission.

Freedom Mortgage acquired J.G. Wentworth Home Lending in August 2019. Terms of the deal weren't disclosed, but Freedom Mortgage said it expected the acquisition to expand its reach into several markets, such as the mid-Atlantic region, where J.G. Wentworth had a strong presence.

Founded in 1990 Freedom Mortgage, is based in Mount Laurel, New Jersey. According to the Nationwide Multistate Licensing System, the company has more than 1,100 loan officers in 100 active branch locations across the country.

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Freedom Mortgage home loans

Freedom Mortgage offers conventional purchase and refinance loans with fixed terms of 15 and 30 years. It also offers government-backed mortgages, including FHA, USDA and VA loans.

» MORE: Use our mortgage calculator to find out your monthly mortgage payment.

Freedom Mortgage application

Freedom Mortgage offers a few ways to get started with an application. You can fill out a form on the website to request someone to contact you, use a tool on the website to find a mortgage loan officer near you or call the general Freedom Mortgage phone number. You can also fill out an online form to schedule an appointment with a loan officer.

To help you prepare for the application process, the website offers articles about home loans as well as mortgage and home buyer checklists.

» MORE: Use NerdWallet's homebuying process checklist

Freedom Mortgage rates

Freedom Mortgage doesn't publish mortgage interest rates on its website. If you're already a Freedom Mortgage customer, you can log into your account to see interest rate offers. Otherwise, you have to speak to a loan officer to get a rate quote.

Freedom Mortgage customer service

A loan officer will guide you through the mortgage application process to the final closing. After the mortgage closes, the lender's "Eagle Eye Pledge" goes into effect. Freedom Mortgage will contact you when rates drop enough that refinancing may lower your monthly payment or when your home value increases enough to make a cash-out refinance possible.

Freedom Mortgage scored 803 out of 1,000 points in the J.D. Power 2019 U.S. Primary Mortgage Origination Satisfaction Study, below the industry average of 850. The lender earned two out of five J.D. Power Circle Ratings for customer satisfaction. The study measures overall customer satisfaction based on the lender's performance in four areas — the application and approval process, communication, loan closing and loan offerings.