Editorial Review

Freedom Mortgage Review 2020

Suited for moderate-income borrowers, Freedom Mortgage Corp., which acquired J.G. Wentworth Home Lending in 2019, offers a wide selection of home loans.

Beth BuczynskiFebruary 27, 2020

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own.

Our Take

2.5

NerdWallet rating 

The bottom line: Freedom offers several government home loan options to serve borrowers of all income and levels.

Freedom Mortgage

Freedom Mortgage: NMLS#2767

Min. Credit Score

620

Min. Down Payment

3%

Loan Types and Products

Purchase, Refinance, Jumbo, Fixed, Adjustable, FHA, VA, USDA

Pros & Cons

Pros

  • Interested in making homeownership accessible, particularly for low- to moderate-income earners.

  • Online chat available.

  • Offers an online tool for homeowners insurance shopping.

Cons

  • No mortgage rates displayed online.

  • Doesn't appear to offer an online application.

Compare to Other Lenders

Min. Credit Score

620

Min. Credit Score

620

Min. Down Payment

3%

Min. Down Payment

3%

Loan Types and Products

Purchase, Refinance, Jumbo, Fixed, Adjustable, FHA, VA, USDA

Loan Types and Products

Purchase, Refinance, Jumbo, Fixed, Adjustable

Full Review

Expanding homeownership opportunities for its customers is the mission of Freedom Mortgage. The company’s variety of loan offerings — both conventional and government-insured products — bolsters its ability to achieve that mission.

Freedom Mortgage acquired J.G. Wentworth Home Lending in August 2019. Terms of the deal weren't disclosed, but Freedom Mortgage said it expected the acquisition to expand its reach into several markets, such as the mid-Atlantic region, where J.G. Wentworth had a strong presence.

Founded in 1990 Freedom Mortgage, is based in Mount Laurel, New Jersey. According to the Nationwide Multistate Licensing System, the company has more than 1,100 loan officers in 100 active branch locations across the country.

Freedom Mortgage home loans

Freedom Mortgage offers conventional purchase and refinance loans with fixed terms of 15 and 30 years. It also offers government-backed mortgages, including FHA, USDA and VA loans.

» MORE: Use our mortgage calculator to find out your monthly mortgage payment.

Freedom Mortgage application

Freedom Mortgage offers a few ways to get started with an application. You can fill out a form on the website to request someone to contact you, use a tool on the website to find a mortgage loan officer near you or call the general Freedom Mortgage phone number. You can also fill out an online form to schedule an appointment with a loan officer.

To help you prepare for the application process, the website offers articles about home loans as well as mortgage and home buyer checklists.

» MORE: Use NerdWallet's homebuying process checklist

Freedom Mortgage rates

Freedom Mortgage doesn't publish mortgage interest rates on its website. If you're already a Freedom Mortgage customer, you can log into your account to see interest rate offers. Otherwise, you have to speak to a loan officer to get a rate quote.

Freedom Mortgage customer service

A loan officer will guide you through the mortgage application process to the final closing. After the mortgage closes, the lender's "Eagle Eye Pledge" goes into effect. Freedom Mortgage will contact you when rates drop enough that refinancing may lower your monthly payment or when your home value increases enough to make a cash-out refinance possible.

Freedom Mortgage scored 803 out of 1,000 points in the J.D. Power 2019 U.S. Primary Mortgage Origination Satisfaction Study, below the industry average of 850. The lender earned two out of five J.D. Power Circle Ratings for customer satisfaction. The study measures overall customer satisfaction based on the lender's performance in four areas — the application and approval process, communication, loan closing and loan offerings.

NerdWallet's star ratings for mortgage lenders are awarded based on our evaluation of the products and services that lenders offer to consumers who are actively shopping for the best mortgage. The six key areas we evaluated include the loan types and loan products offered, online capabilities, online mortgage rate information, customer service and the number of complaints filed with the Consumer Financial Protection Bureau as a percentage of loans issued. We also awarded lenders up to one bonus star for a unique program or borrower focus that set them apart from other lenders. To ensure consistency, our ratings are reviewed by multiple people on the NerdWallet Mortgages team.