Navy Federal Mortgage Review 2023
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Navy Federal Credit Union is one of the top three originators of VA loans in the country by volume, according to the latest federal data. However, Navy Federal differentiates itself from other specialist lenders by offering tailored loans beyond its core VA product, including alternative loans for military borrowers who have exhausted their VA loan benefit, as well as loan options for civilian borrowers.
Pros & Cons
- Offers unique loan options aimed at military borrowers, such as a proprietary loan called Military Choice that works as an alternative to VA loans.
- 24/7 customer service supports borrowers stationed overseas.
- Offers home equity loans and lines of credit.
- Borrowers must join the credit union before applying for a mortgage.
- The lender does not offer renovation or construction loans.
- When we tried its customer service line, we sometimes waited longer than 10 minutes before being connected with a representative who could answer our questions.
Compare to Other Lenders
What borrowers say about Navy Federal Credit Union’s mortgages
NerdWallet’s lender star ratings assess objective qualities, including rates, fees and loan offerings. To assess borrowers’ subjective experiences with lenders, NerdWallet has gathered customer satisfaction ratings from J.D. Power and Zillow.
Navy Federal Credit Union receives a score of 760 out of 1,000 in J.D. Power’s 2022 U.S. Mortgage Origination Satisfaction Study. The industry average for origination is 716. (Mortgage origination covers the initial application through closing day.)
Navy Federal Credit Union receives a score of 763 out of 1,000 in J.D. Power’s 2023 U.S. Mortgage Servicer Satisfaction Study. The industry average for servicing is 601. (A mortgage servicer handles loan payments.)
Navy Federal Credit Union receives a customer rating of 4.22 out of 5 on Zillow, as of the date of publication. The rating reflects more than 110 customer reviews.
Navy Federal Credit Union’s mortgage loan options
4 of 5 stars
Navy Federal Credit Union is the third largest lender for VA loan originations, according to the latest federal data. It is also on our roundup of the best VA loan lenders. However, Navy Federal differentiates itself from other military-focused lenders by offering additional mortgage options, including unique loan types and conventional mortgages.
For instance, borrowers who would typically apply for a VA loan, but who no longer qualify because they’ve exhausted their loan benefit, may be interested in Navy Federal’s proprietary Military Choice loan. Like a standard VA loan, this mortgage does not require a down payment or private mortgage insurance (PMI). Military Choice loans are also available as jumbo loans.
On the day we checked, the sample rate for the Military Choice loan was nearly 2.3 percentage points higher than the sample VA loan rate.
Navy Federal has another proprietary loan option for nonmilitary borrowers who still qualify for credit union membership (including civilian employees of the Department of Defense) called Homebuyers Choice. According to the representative that we spoke with, the primary difference between this loan and the Military Choice loan is that this mortgage has a slightly higher rate. Otherwise, the Homebuyers Choice loan also requires no money down and no PMI.
The lender also offers conventional mortgages (including jumbo loans) and adjustable-rate mortgages (ARMs), though it does not offer renovation or construction loans.
» MORE: Best VA mortgage lenders
Navy Federal Credit Union HELOC and home equity loan
The lender also offers a home equity line of credit (HELOC) as well as a home equity loan. These second mortgages are a way for homeowners to access existing home equity without refinancing or selling their home. Funds obtained with a second mortgage can be used for expenses such as home improvements, education costs or debt consolidation.
Navy Federal Credit Union’s HELOC stands out for having a 20-year draw period, which is twice as long as a standard HELOC. This means that borrowers have the option to draw from their equity for 20 years before they have to start making payments on the principal balance.
Borrowers who choose Navy Federal Credit Union for a home equity loan will also have a uniquely wide range of terms to choose from, as they can get a five-year, 10-year, 15-year or 20-year loan.
What it’s like to apply for a Navy Federal Credit Union mortgage
4.5 of 5 stars
You’ll need to become a member of the credit union before you can apply. This is not unusual among credit unions, though some do allow you to apply prior to joining, which allows borrowers to compare rate offers before committing to membership.
Borrowers can apply online, by phone or in person at any branch location that has a mortgage representative. The lender’s website has an interactive tool for finding a nearby branch, which lists its available services, including mortgage assistance.
Navy Federal Credit Union also has a mobile app, which has an average rating of 4.3 of 5 in the app store at the time of writing. Borrowers can use the app to apply for membership, make payments and view statements, among other activities.
The lender offers 24/7 customer support, which can be particularly helpful for service members stationed around the world. Borrowers can also send secure messages or use the lender’s live chat feature to get more information. When we tried this feature, we were able to connect with a real person almost instantly. They were able to answer all of our questions. It’s worth noting, though, that the option to start a chat doesn’t appear on every page.
We did not have as strong of an experience when we called its customer support line. After the first agent answered the phone, we were put on hold for over 10 minutes before connecting with a representative who was able to answer our inquiries.
» MORE: How to apply for a mortgage
Navy Federal Credit Union mortgage rates and fees
3.5 of 5 stars
Navy Federal Credit Union earns 3 of 5 stars for average origination fee.
Navy Federal Credit Union earns 4 of 5 stars for average mortgage interest rates.
NerdWallet analyzes federal data to compare mortgage lenders’ origination fees and offered mortgage rates. We measure annual averages across all loan types, as reported by the lenders. Navy Federal Credit Union has average origination fees relative to industry competitors, and better-than-average interest rates.
Borrowers should consider the balance between lender fees and mortgage rates. While it's not always the case, paying upfront fees can lower your mortgage interest rate. Some lenders will charge higher upfront fees to lower their advertised interest rate and make it more attractive. Some lenders just charge higher upfront fees.
Navy Federal Credit Union’s mortgage rate transparency
4 of 5 stars
Navy Federal Credit Union provides sample rates for all of its mortgage products, but these are not customizable; they also don’t account for taxes or fees, so actual annual percentage rates (APRs) are likely to be higher than the ones that are advertised.
Alternatives to a home loan from Navy Federal Credit Union
VA loan borrowers may be interested in a mortgage from Veterans United, while borrowers who want to explore other kinds of low- and no-down-payment mortgages may be a good fit for Carrington Mortgage.
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John Buzbee contributed to this review.
More from NerdWallet
NerdWallet’s overall ratings for mortgage lenders are evaluated based on four major categories: variety of loan types (purchase, refinance, fixed and adjustable, for example), ease of application, rates and fees and rate transparency. Among the factors we consider when scoring these categories are options to apply for and track loans online, the level of detail about mortgage rates on lender websites and our analysis of the rates and fees lenders reported in the latest available Home Mortgage Disclosure Act data. These scores generate ratings from 1 star (poor) to 5 stars (excellent).