Truist Mortgage Review 2025
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- 50+ mortgage lenders reviewed and rated by our team of experts.
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Our Take
4.5
If you prefer people to tech, Truist might be a good fit for you. Preapproval and customer care happen mostly offline, and for details on less-common loan types or custom rates you'll need to talk to a person. Despite the human touch, customer satisfaction ratings are notably low. Most likely to appeal to borrowers looking for affordable home loans.
Pros
- Offers a wide range of mortgage options focused on affordability.
- Convenient online application.
- Generous grants for qualifying home buyers in select locations.
Cons
- Getting custom rates and applying for mortgage preapproval both require human contact.
- Customer care leans heavily on phone and in-person service.
- HELOCs are not available in most states, though home loans are available everywhere in the U.S. except Alaska, Arizona and Hawaii.
Lender | Min. credit score | Min. down payment | |
|---|---|---|---|
 Visit Lenderat NBKC at NBKC | 620 | 3% | Visit Lenderat NBKC at NBKC |
 Visit Lenderat New American Funding at New American Funding | 580 | N/A | Visit Lenderat New American Funding at New American Funding |
 Visit Lenderat Rocket Mortgage, LLC at Rocket Mortgage, LLC | 580 | 3.5% | Visit Lenderat Rocket Mortgage, LLC at Rocket Mortgage, LLC |
 4.0 Visit Lenderat GO Mortgage at GO Mortgage | 620 | 3% | Visit Lenderat GO Mortgage at GO Mortgage |
 Visit Lenderat Veterans United at Veterans United | 620 | 0% | Visit Lenderat Veterans United at Veterans United |
Full Review
At a glance: Truist mortgage options
Truist is a large national bank based in Charlotte, North Carolina. It was formed in 2019 by the merger of BB&T and SunTrust. Mortgages are available in every state except Alaska, Arizona and Hawaii.
Truist isn't necessarily a household name, but it's definitely got a big bank vibe. Talking to a loan officer on the phone or at a branch — which are concentrated in the southeast and mid-Atlantic, btw — is a running theme in this review.
🏠 Common mortgages • Fixed and adjustable rate • Conventional • FHA loans • VA loans • Jumbo • Rate-and-term refinance
🔑 Specialty loans • Doctor loans • Construction loans • IRRRL • USDA • Vacation/second home • Self-employed • CHIP
💵 Home equity • HELOC • Cash-out refinance
» MORE: How to choose a mortgage lender
Truist special offers and discounts
Truist offers an impressive array of home loan options. The menu of affordability-focused loans is notable, including 3%-down conventional options and USDA loans.
The Community Homeownership Incentive Program, or CHIP, offers generous terms to home buyers in targeted areas.
Truist grants — up to $1,500 that doesn't have to be repaid — are available to qualifying borrowers purchasing in targeted markets.
Qualified borrowers in the DC, Richmond or Atlanta areas could receive Truist grants of up to $10,000.
What does Truist specialize in?
A lender’s experience with your loan type can make a big difference. We looked at the latest federal data to find the types of mortgages Truist handles most often.
Last year, most of Truist's mortgages were conventional loans — which would include low-down-payment conventional options — but large-dollar-amount jumbo loans also made up a decent chunk of originations.
How we score Truist
Each year, NerdWallet writers and editors dig into the latest data and independent research on mortgage lending. Then, we rate lenders based on categories that matter most to mortgage borrowers.
Truist has a NerdWallet home loans rating of 4.5 stars overall. Here’s a breakdown of this year’s score.
Category | Star rating |
|---|---|
Average mortgage rates and fees | |
Mortgage rate transparency | |
Variety of loan types | |
Customer experience | |
Overall star rating |
Ah, so you’re the “read the fine print” type? We got you. Here’s how our scoring rubric works.
Average mortgage rates and fees (30%)
We review federal data (as reported by the lenders) and analyze mortgage lenders’ average fees and interest rates across all loan types. Lenders with the lowest average costs get the highest star ratings. Keep in mind: Loans that are easier to qualify for, like FHA loans, usually have higher rates and fees because lenders see them as a higher risk. Pro tip: Paying some fees upfront can sometimes lower your interest rate.
Mortgage rate transparency (25%)
We look at how easy it is to compare mortgage rates online. Lenders get higher transparency ratings if they show sample rates on their website. (Not all lenders do!) The best ratings go to lenders that offer interactive tools that let you customize a rate quote on your own.
Variety of loan types (25%)
There’s no one-size-fits-all mortgage. Lenders earn top ratings in this category when they offer a large variety of mortgage types. The more variety, the higher their score. A lender earns points for purchase and refinance; fixed and adjustable rates; FHA, VA or USDA loans; renovation or construction loans; and home equity loans or HELOCs.
Customer experience (20%)
How easy is it to work with this lender? Top-rated lenders offer helpful features like online applications, multiple ways to get support, a user-friendly mobile app and clear updates about the loan closing timeline.
Truist bonus points and penalties
Truist earned bonus points for offering loans tailored to first-time home buyers and to lower-credit borrowers.
Truist reputation and customer experience
NerdWallet’s star ratings look at objective factors like rates, fees and loan options. To give you a sense of what the borrower experience is really like, we pulled the latest customer satisfaction scores from J.D. Power and we contacted the lender’s customer support.
2024 J.D. Power U.S. Mortgage Origination Satisfaction Study
687
out of 1,000
Far below-average satisfaction score: average = 727.
Mortgage origination covers the application through closing.
2025 J.D. Power U.S. Mortgage Servicing Satisfaction Study
588
out of 1,000
Below-average satisfaction score: average = 596.
A mortgage servicer handles loan payments.
Truist customer service options
Truist's customer care is mostly offline, though it does offer an online mortgage application. Here’s how you can get in touch with Truist.
Ways to reach Truist
Physical branches . . . . . . ✅ Phone support . . . . . . . . . ✅ Mobile app . . . . . . . . . . . . ✅ Online chat (bot) . . . . . . . 🚫 Online chat (human) . . . . 🚫
🤓 Our Nerds say... hope you're a people person
Kate Wood, lead writer/lending spokesperson
Truist feels pretty old school when it comes to getting in touch. Yes, you can access help in the app, but it's basically what you'll find on their site — an FAQ plus phone numbers and branch maps. And contact by phone is slightly overwhelming: There are three different phone numbers on the main mortgages page on the Truist site, plus additional numbers on their contact page. Making an appointment to meet in person might be the simplest option; you can fill out a form or call yet another phone number to set it up.
Alternatives to a Truist mortgage
Our biggest tip: Get offers from at least three different mortgage lenders. Comparison shopping can save you thousands of dollars. You can get rate quotes yourself, or work with a mortgage broker to shop around on your behalf.
If you're seeking another lender with affordable mortgage options, you may want to look at Guild Mortgage. For a big bank mortgage lender that's got locations almost everywhere (apologies to Alaska and Hawaii), consider Chase.
» MORE: Best mortgage lenders
More from NerdWallet
NerdWallet’s overall ratings for mortgage lenders are evaluated based on four major categories: variety of loan types (purchase, refinance, fixed and adjustable, for example), ease of application, rates and fees and rate transparency. Among the factors we consider when scoring these categories are options to apply for and track loans online, the level of detail about mortgage rates on lender websites and our analysis of the rates and fees lenders reported in the latest available Home Mortgage Disclosure Act data. These scores generate ratings from 1 star (poor) to 5 stars (excellent).
