Wintrust Mortgage Review 2020

Best known in the Chicagoland area, Wintrust Mortgage is a full-service home-loan lender with a wide variety of mortgage products. Though it doesn't tout itself as an online company, Wintrust has a surprising number of web-based resources not always found at brick-and-mortar mortgage lenders.

Here’s how Wintrust handles home loans.

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Wintrust Mortgage loan products

Wintrust Mortgage is based in Rosemont, Illinois, a Chicago suburb. It provides loans to customers in all 50 states and has several hundred local branches, with the largest concentration of offices in Chicago, Minneapolis and Los Angeles.

Wintrust offers the usual conventional fixed- and adjustable-rate purchase and refinance loans, including jumbo mortgages and loans backed by the Federal Housing Administration and Department of Veterans Affairs. The lender also writes second mortgages, specifically home equity lines of credit. One distinction that sets it apart from many lenders: Wintrust also offers reverse mortgages.

Other specialized loan programs include construction-to-permanent loans and FHA 203(k) home repair loans. Construction-to-permanent mortgages allow you to finance the building costs and mortgage in one. FHA 203(k) loans allow for a purchase mortgage of a fixer-upper, with the cost of rehab built into the loan.

Nonqualified mortgages are another Wintrust offering. These loans aren’t required to meet the standards of conventional mortgages, which gives the lender a little leeway. For example, Wintrust’s nonqualified loan program allows higher debt-to-income ratios, down payments received as gifts and a bit of leniency with credit scores.

Wintrust also says it has on-staff condo specialists, claiming on its website, "While other companies steer clear of non-warrantable condos (condo deals that cannot be sold to Fannie Mae or Freddie Mac), we’re not afraid to find a solution for any circumstance."

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The loan process

Wintrust helps home buyers navigate the mortgage process with its PreFlight program. This “credit checklist” and profile report allows borrowers to know more about their credit qualifications and “become informed of the potential obstacles and opportunities that may exist during your mortgage application process.”

Though Wintrust’s website has a dated, utilitarian look, there are a surprising number of online capabilities just below the surface.

Selecting “Start the process” from the mid-screen navigation bar on the home page at wintrustmortgage.com leads you to an online application. The task is teed up well, with a numbered “please have these items ready” list letting you know the financial information you’ll want to have handy to complete the application. Wintrust says the online application takes about 20 minutes to complete.

There are also online document exchange capabilities, e-signature and loan process updates, but no live-chat support.

Fees and mortgage rates

For prospective home buyers and refinancing homeowners looking to get some idea about Wintrust mortgage rates, the website is of no help. No mortgage interest rates or fees are displayed online for any loan product.

Customer service

While Wintrust Mortgage has an A+ rating with the Better Business Bureau, only seven BBB reviews are online, and the news is not good. One customer review is neutral, and six are negative. Issues include a lack of communication and unreturned phone calls.