Lemonade Homeowners Insurance Review 2024
Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.
Coverage options
Discounts
NAIC complaints
Lemonade
Coverage options
Discounts
NAIC complaints
About Lemonade home insurance
Lemonade homeowners insurance earned 3.5 out of 5 stars for overall performance. When it comes to home insurance, Lemonade works differently than other companies. To get a policy, you’ll interact with a chatbot named Maya rather than an agent. To file a claim, you’ll submit information and video through the company’s app — and you might get a payout within a few seconds.
Lemonade’s business model also diverges from the industry norm. The company takes a flat fee from each premium and uses the rest to pay claims and handle other expenses. It gives any leftover money to charitable organizations selected by policyholders — adding up to more than $2 million in donations in 2023.
Lemonade isn’t right for everyone. Its policies aren’t available in all states, and it draws more consumer complaints for its size than many other home insurers. But for homeowners who value efficient service and the chance to send their insurance dollars to worthy causes, Lemonade is worth considering.
What’s new with Lemonade?
The young company (founded in 2015) reached its 2 millionth active customer in November 2023.
State availability
You can purchase Lemonade homeowners insurance in 22 states and Washington, D.C.
Included coverage
You can customize your homeowners policy with numerous add-ons, but below are the types of coverage that generally come standard:
Dwelling. Pays to repair or rebuild the structure of your home.
Other structures. Covers damage to unattached structures such as sheds or fences.
Personal property. Pays to repair or replace personal belongings such as furniture or clothing.
Loss of use. Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.
Personal liability. Covers legal expenses and damages if you're responsible for injuries to other people or their property.
Medical payments. Covers injuries to guests in your home, regardless of fault.
For more details, see What Does Homeowners Insurance Cover?
Lemonade homeowners policies cover personal belongings on a “replacement cost” basis: If your stuff is stolen or destroyed, the company will pay out enough for you to buy new replacements.
In some states, Lemonade may also include coverage for issues like sinkholes, mine subsidence or leaky fuel tanks.
Optional coverage
Depending on where you live, you may be able to add the following types of coverage onto a standard Lemonade policy:
Extra coverage for valuable items such as jewelry, fine art and high-end cameras.
Water backup coverage for damage caused by a drain or sewer backing up.
Foundation water damage coverage in case water seeps into your foundation and causes leaks.
Extended reconstruction cost in case the amount it costs to rebuild your home after a disaster ends up being higher than your dwelling limit.
Swimming pool liability to pay for lawsuits if someone is injured in your pool.
Equipment breakdown coverage to pay for appliances that have mechanical failures.
Buried utility coverage to cover damage to service lines such as power, water or sewage lines on your property.
Most homeowners insurance policies offer limited theft coverage for valuables such as jewelry. If you have an expensive engagement ring or a valuable collection, you may want to consider buying separate jewelry insurance.
What’s not covered
Lemonade homeowners insurance policies generally don’t cover:
Damage from flooding or earthquakes.
Liability claims or other losses if you run a business out of your home or rent your space out to short-term guests.
Bedbugs.
Damage due to wear and tear or lack of maintenance.
Nuclear hazards.
Mold.
Discounts
You can save on your Lemonade homeowners policy by:
Buying another product from Lemonade, such as pet or life insurance.
Paying your bill annually instead of in more frequent installments.
Having deadbolt locks, burglar alarms or other protective devices in your home.
Another way to lower your premium is to raise your homeowners insurance deductible, the amount that will be subtracted from your payout if you ever file a claim. Just be sure to choose an amount you’d feel comfortable covering out of your own pocket.
Consumer complaints
Lemonade received more than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other types of home policies, including mobile home, renters and condo insurance.)
How to file a claim
Lemonade directs you to its app to submit claims, though you can also file by phone at 844-733-8666. On the app, you’ll interact with a chatbot and upload a video of yourself describing the incident.
Depending on the circumstances, Lemonade may pay out your claim immediately. Payouts are deposited directly into your bank account.
Digital experience
Lemonade’s website is cleanly designed and easy to use, with a lengthy FAQ section offering information in jargon-free language. You can get a quick quote from the homepage.
You can use the highly rated Lemonade app to view policy details, update your coverage, file claims, get quotes and buy a policy.
How to contact customer service
You can get help via chatbot on Lemonade’s website or app, send an email via an online form or call 844-733-8666.
The bottom line
Lemonade’s digital-first experience prioritizes ease and convenience, letting homeowners handle nearly every aspect of their policy through the website or app. If that’s appealing to you, Lemonade will likely be a good fit.
But if you’d rather discuss coverage options with a local agent and build a relationship with them, you’ll be better off with a different insurer.
» MORE: Lemonade pet insurance review
Lemonade vs. Geico home insurance
The primary difference between Lemonade and Geico home insurance is that Lemonade sells its own policies, while Geico homeowners policies come from third parties.
Geico works with companies like Travelers, Liberty Mutual and Homesite to provide home insurance, so if you need to file a claim, you’ll have to contact the other company directly. Meanwhile, Lemonade has a quick, straightforward claim process that you can carry out in the app.
If you’re looking to bundle home and car insurance, it’s easier with Geico, which sells auto insurance nationwide. Lemonade’s car insurance policies are available in only a handful of states.
Read our Geico home insurance review to learn more.
Current Product
|  |
|---|---|
NerdWallet rating 3.5 /5 | |
Complaints to NAIC More than expected | Complaints to NAIC No data |
Coverage More than average | Coverage No data |
Discounts Average set of discounts | Discounts No data |
Bottom line Best for tech-savvy homeowners who want quick and easy coverage. | Bottom line Best for Geico car insurance customers looking to bundle their auto and homeowners policies. |
Other home insurance companies to consider
Not ready to make a decision? You may be interested in these other homeowners insurance companies:
Why you can trust NerdWallet
Homeowners insurance star ratings methodology
NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full ratings methodology for home insurance.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2020-2022. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
DIVE EVEN DEEPER IN INSURANCE
The Average Home Insurance Cost in the U.S. for June 2024
The Cheapest Home Insurance for 2024
