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USAA Insurance Review 2019: Complaints, Ratings and Coverage

March 22, 2019
Auto Insurance, Insurance
At NerdWallet, we strive to help you make financial decisions with confidence. To do this, many or all of the products featured here are from our partners. However, this doesn’t influence our evaluations. Our opinions are our own.

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USAA insurance reviews and ratings

  • USAA’s customer satisfaction ratings are among the best in the industry.
  • Consumer complaints are around the industry median for auto insurance, with fewer than the median for home and life insurance.
  • Earns 4 stars out of 5 in NerdWallet’s ranking of best car insurance companies.

USAA offers a wide variety of insurance products and gets high marks in customer satisfaction surveys. Customers can also invest and bank through USAA, which is the fifth-largest auto insurer, according to the National Association of Insurance Commissioners.

USAA is open only to active military members, veterans and their families.

USAA insurance review details

Auto insurance rating

4.0 NerdWallet rating

USAA was one of NerdWallet’s top insurers in our study of the best car insurance companies, earning 4 stars out of 5. NerdWallet’s rating is a score based on:

  • J.D. Power ratings for customer service, claims satisfaction and shopping satisfaction.
  • Consumer Reports customer satisfaction ratings.
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners.

USAA auto insurance coverage options

In NerdWallet’s analyses of car insurance rates across the country, USAA frequently offers the lowest rates among the large insurers we compare.

USAA offers the usual types of auto insurance coverage and discounts to its customers.

Accident forgiveness: With this add-on coverage, USAA won’t increase your auto insurance premiums after one at-fault accident if you are accident-free for five years with the company. Not available in all states.

» MORE: Compare car insurance rates

USAA home insurance coverage options

USAA offers homeowners insurance with all the standard features, plus:

  • Identity theft coverage with a limit of $5,000 to pay expenses to restore your good name if you’re a victim of identity theft.
  • Military uniform coverage: If your uniform is damaged or stolen in an event your policy covers, and you are on active duty or deployed, USAA will reimburse you without a deductible.
  • Replacement cost coverage: If belongings in your home are damaged or stolen, USAA will reimburse the cost to replace them, rather than the depreciated value, like most home insurance policies.

USAA life insurance coverage options

USAA offers a full range of life insurance products to military members and their families, including permanent life and term life insurance.

Military term life insurance is designed to supplement servicemembers’ group life insurance and costs the same as USAA’s regular term life insurance. Coverage for either type is available for 10, 15, 20, 25 or 30 years.  Some perks include:

  • Accelerated review: If you’re being deployed soon, USAA may be able to accelerate your application review so you can get coverage before you leave.
  • Severe injury benefit: USAA will pay $25,000 to active service members with this policy who are severely injured in the line of duty.
  • Coverage during time of war guarantees you will still be covered if your death is caused by terrorism or during war.
  • Expandable coverage: If you’re between 18 and 35, you can add $100,000 worth of coverage when you marry, buy a house or have a baby.
  • Military policy replacement: If you retire or are discharged from service, you can replace some or all of the military’s life insurance policy (known as SGLI) with USAA coverage.

USAA at a glance

Financial strength: A++ (“Superior”)

USAA’s financial strength is “superior,” according to ratings agency A.M. Best. Financial strength is important because it indicates how well an insurer can pay claims.


USAA had close to the median number of complaints for auto insurance to state regulators in 2018 relative to its size, according to the National Association of Insurance Commissioners. It had fewer than the median number of complaints about home and life insurance.

Customer satisfaction

2018 J.D. Power StudyUSAA ranks...
Auto Insurance ShoppingBetter than most
Auto Insurance Claims SatisfactionAmong the best
Home InsuranceAmong the best
Property Insurance ClaimsAmong the best

More about USAA

The USAA website is packed with information about coverage options and advice on topics such as how to live in retirement, plan your estate or buy or sell a home or car. Planners and calculators help you determine your insurance needs.

The USAA mobile app provides secure account access. You can pay bills, download ID cards or file a claim.

Other products from USAA include:

  • Renters insurance.
  • Landlord insurance.
  • Umbrella insurance.

NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. Lacie Glover

Find your rate.

NerdWallet’s star ratings are based on the following three factors, each weighted equally to produce a 300-point maximum total score:

  • 2018 consumer complaints data from the National Association of Insurance Commissioners for private passenger auto insurance. The median complaint ratio for the industry is 1. Lower ratios are better. Insurers whose median complaint ratios were more than 1 received fewer points; those lower than 1 received more points.
  • 2017 company satisfaction data from Consumer Reports’ most recent car insurance survey. Higher satisfactions ratings from Consumer Reports were given higher scores in our calculation.
  • 2018 J.D. Power ratings from three studies encompassing regional customer service satisfaction, auto claims satisfaction and shopping satisfaction. Ratings from each of the separate 2018 studies were averaged to form one overall score from J.D. Power. The higher the average, the more points the insurer scored in our calculation.

Only larger insurers with data available in all three of these categories were included. Smaller insurers not listed here may also be good choices and are worth consideration.