Citibank Mortgage Review 2023

Good for: Buyers who want to explore low-down-payment mortgages, including government-backed loans and Citi’s proprietary option.
By Phil Metzger and  Taylor Getler 

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Our Take


NerdWallet rating 

The bottom line:

Citibank offers a broad menu of home loan products with rates that are typically lower than other lenders.

Citibank: NMLS#412915
National / regional
Min. down payment
Loan types and products
Purchase, Refinance, Jumbo, Fixed, Adjustable, FHA, VA

Pros & Cons


  • Offers a wide variety of loan options, including low-down-payment mortgages and jumbo mortgages.
  • Offers low rates compared with other lenders, according to the latest data.
  • Receives high marks for customer satisfaction, according to J.D. Power and Zillow.


  • Requires help from a loan officer to complete an online mortgage application.
  • Customized mortgage rates not available without making contact.
  • Doesn’t offer renovation loans, or home equity loans or lines of credit.

Compare to Other Lenders

NerdWallet rating 
NerdWallet rating 
Min. credit score


Min. credit score


Min. down payment


Min. down payment


Loan types and products

Purchase, Refinance, Home Equity, Reverse, Jumbo, Fixed, Adjustable, FHA, VA, USDA

Loan types and products

Purchase, Refinance, Jumbo, Fixed, Adjustable, FHA, VA, Home Equity

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Full Review

What borrowers say about Citibank mortgage

NerdWallet’s lender star ratings assess objective qualities, including rates, fees and loan offerings. To assess borrowers’ subjective experiences with lenders, NerdWallet has gathered customer satisfaction ratings from J.D. Power and Zillow.

  • Citibank receives a 733 out of 1,000 in J.D. Power’s 2022 U.S. Mortgage Origination Satisfaction Study. The industry average for origination is 716. (Mortgage origination covers the initial application through closing day.)

  • Citibank receives a customer rating of 4.83 out of 5 on Zillow, as of the date of publication. The score reflects more than 3,470 customer reviews.

Citibank mortgage variety of loan types

  • 4 of 5 stars

Citibank offers fixed-rate and adjustable-rate mortgages, and its low-down-payment mortgage options go beyond FHA and VA loans; its HomeRun loan program allows you to put down as little as 3% without the requirement that you pay for private mortgage insurance. The lender has temporarily stopped offering home equity loans or lines of credit.

Citibank mortgage ease of application

  • 4 of 5 stars

You may start a Citibank mortgage application over the phone, online or, in some locations, in person. To start online, you'll enter your contact information and a mortgage representative from Citibank will reach out to learn more about your needs and discuss the options that are available to you.

» MORE: Use our mortgage calculator to find out your monthly mortgage payment.

Citibank mortgage rates and fees

  • 4 of 5 stars

  • Citibank earns 3 of 5 stars for average origination fee.

  • Citibank earns 5 of 5 stars for offered mortgage rates compared with the best available rates on comparable loans.

Borrowers should consider the balance between lender fees and mortgage rates. While it's not always the case, paying upfront fees can lower your mortgage interest rate. Some lenders will charge higher upfront fees to lower their advertised interest rate and make it more attractive. Some lenders just charge higher upfront fees.

Citibank mortgage rate transparency

  • 4 of 5 stars

Some current mortgage rates, including APR, points and sample monthly payment, are displayed on Citibank's website. To get customized rates, you will need to provide contact information and work with a loan officer.

Alternatives to Citibank mortgage

Here are some comparable lenders we review that borrowers can consider.

Caliber Home Loans is a recommended choice for borrowers with low credit scores, and PNC is a similarly strong choice for first-time home buyers.

Getting ready to buy a home? We’ll find you a highly rated lender in just a few minutes.

Enter your ZIP code to get started on a personalized lender match.


More from NerdWallet


NerdWallet’s overall ratings for mortgage lenders are evaluated based on four major categories: variety of loan types (purchase, refinance, fixed and adjustable, for example), ease of application, rates and fees and rate transparency. Among the factors we consider when scoring these categories are options to apply for and track loans online, the level of detail about mortgage rates on lender websites and our analysis of the rates and fees lenders reported in the latest available Home Mortgage Disclosure Act data. These scores generate ratings from 1 star (poor) to 5 stars (excellent).