The bottom line:
LoanDepot ranks highly for customer satisfaction and offers a variety of loan types, though it doesn’t have options for borrowers to tap their equity.
Pros & Cons
- Has branches across the country for customers who prefer face-to-face service.
- Offers multiple renovation loan options.
- Receives high marks for customer satisfaction, according to J.D. Power and Zillow.
- Mortgage interest rates tend to be on the lower end, according to the latest federal data.
- Mortgage rates aren't available online; you'll need to contact a loan officer.
- Doesn't offer home equity loans or lines of credit.
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What borrowers say about LoanDepot mortgage
NerdWallet’s lender star ratings assess objective qualities, including rates, fees and loan offerings. To assess borrowers’ subjective experiences with lenders, NerdWallet has gathered customer satisfaction ratings from J.D. Power and Zillow.
LoanDepot receives a 722 out of 1,000 in J.D. Power’s 2022 U.S. Mortgage Origination Satisfaction Study. The industry average for origination is 716. (Mortgage origination covers the initial application through closing day.)
LoanDepot receives 626 out of 1,000 in J.D. Power’s 2022 U.S. Mortgage Servicer Satisfaction Study. The industry average for servicing is 607. (A mortgage servicer handles loan payments.)
LoanDepot receives a customer rating of 4.9 out of 5 on Zillow, as of the date of publication. The score reflects more than 5,795 customer reviews.
LoanDepot mortgage variety of loan types
5 of 5 stars
LoanDepot has a variety of mortgage products: fixed- and adjustable-rate loans for purchase or refinance, jumbo loans, and FHA and VA loans backed by the government.
Renovation loans are another focus for LoanDepot, which offers FHA 203(k) fixer-upper loans, VA renovation loans and Fannie Mae HomeStyle home improvement loans. You can also use these loans to refinance your existing mortgage and do some remodeling, too.
» MORE: Best mortgage refinance lenders
LoanDepot mortgage ease of application
5 of 5 stars
LoanDepot's online application process is routed through the lender's "mello smartloan" system. The portal can verify financial and employment details for many users, deliver title clearance and guide the appraisal process.
LoanDepot mortgage rates and fees
3 of 5 stars
LoanDepot earns 2 of 5 stars for average origination fee.
LoanDepot earns 4 of 5 stars for average mortgage interest rates.
Borrowers should consider the balance between lender fees and mortgage rates. While it's not always the case, paying upfront fees can lower your mortgage interest rate. Some lenders will charge higher upfront fees to lower their advertised interest rate and make it more attractive. Some lenders just charge higher upfront fees.
LoanDepot mortgage rate transparency
1 of 5 stars
Rates aren’t posted online. You have to contact a loan officer or start a loan application to get customized mortgage rates from LoanDepot.
Alternatives to LoanDepot mortgage
Here are some comparable lenders we review that borrowers can consider.
More from NerdWallet
NerdWallet’s overall ratings for mortgage lenders are evaluated based on four major categories: variety of loan types (purchase, refinance, fixed and adjustable, for example), ease of application, rates and fees and rate transparency. Among the factors we consider when scoring these categories are options to apply for and track loans online, the level of detail about mortgage rates on lender websites and our analysis of the rates and fees lenders reported in the latest available Home Mortgage Disclosure Act data. These scores generate ratings from 1 star (poor) to 5 stars (excellent).