Liberty Mutual Business Insurance Review 2023: Pros, Cons, Coverage Options
Liberty Mutual business insurance is sold through independent agents and brokers.
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Updated · 1 min read
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Assistant Assigning Editor Liberty Mutual business insurance
Liberty Mutual offers a full range of business insurance coverage, including general liability, workers’ compensation and commercial auto insurance. All policies are sold via independent brokers and agents.
Liberty Mutual’s website is sparse on details. You can’t get a quote or find out basic information, like what types of business vehicles are covered under its commercial auto policy. You need to contact a broker to get into the nuts and bolts of each policy.
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Liberty Mutual business insurance: Pros and cons
| Pros | Cons |
|---|---|
| Wide range of business insurance policies to fit the needs of most businesses. | No online quotes. |
| Industry-specific coverage options for construction, health care and wholesale businesses, among others. | Website lacks in-depth detail on commercial insurance policies. |
Liberty Mutual business insurance: Types of coverage
Liberty Mutual offers the following coverage options for small-business owners:
- General liability.
- Workers’ compensation.
- Commercial auto insurance.
Liberty Mutual also offers management liability and inland marine policies, as well as industry-specific coverage options for construction, health care and wholesale businesses, among others.
While business insurance policies are handled in-house — via Liberty Mutual or its subsidiary Ironshore — all policies are sold by independent agents and brokers, who typically provide quotes from multiple insurance companies. You cannot get a business insurance quote online from Liberty Mutual.
» MORE: How to get business insurance
Liberty Mutual general liability insurance
General liability insurance is a must-have for business owners. It helps cover costs that arise due to bodily injury, personal injury, property damage and advertising injury (libel, slander and copyright infringement). As a rule, liability coverage applies only to third-party claims, such as if a customer falls in your parking lot or an employee damages a customer’s property while on a job site.
General liability insurance doesn’t cover damage to your own property or injuries to your employees. Commercial property insurance and workers’ compensation coverage would be required in those instances.
Liberty Mutual offers general liability insurance as a stand-alone policy or bundled with property insurance as part of its business owners policy.
Liberty Mutual workers’ compensation insurance
Liberty Mutual offers workers’ compensation insurance to protect business owners if an employee is injured on the job or becomes ill as a result of their work. Most states mandate workers’ compensation coverage for businesses with at least one employee, though some states have a higher threshold.
Workers’ compensation covers the employee’s medical expenses and also shields businesses from lawsuits related to the incident. Workers’ comp typically covers the following expenses:
- Immediate medical care.
- Rehabilitation.
- Disability and lost wages.
- Survivor benefits.
Workers’ compensation won't pay out if the employee’s injury occurred while performing a personal task, under the influence of drugs or alcohol or participating in a voluntary recreational activity.
Liberty Mutual commercial auto insurance
Liberty Mutual’s commercial auto insurance can cover a single business vehicle or an entire fleet. Policies typically include liability, physical damage, bodily injury and uninsured motorist coverage.
Save up to 30% on business insurance
NerdWallet Small Business helps you get real-time quotes from 30+ insurers, and instant access to your Certificate of Insurance (COI) through our partner, Coverdash.
How much does Liberty Mutual business insurance cost?
Liberty Mutual doesn't disclose the average cost of its business insurance policies. Business owners need to contact an independent broker or agent to discuss policy details and get a quote. Factors like coverage, location, business type and associated risk factors will influence your rate.
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Methodology
Business insurance ratings methodology
NerdWallet rewards business insurance companies for reliability and good service. We calculate star ratings based on scores in about a dozen categories. These include:
- Each company's financial strength.
- How many complaints customers made relative to its market share.
- How easy it is to get coverage.
- How accessible customer service is.
Learn more about how we rate small-business insurance companies.
Our editorial team routinely fact-checks and updates these data points. We also adjust our scoring on an ongoing basis. This helps our star ratings reflect changing industry norms. For instance, in 2026, we began evaluating how easy insurers make it to add an additional insured.
Our ratings are a guide. But insurance policy details and prices can vary widely. We encourage you to shop around and compare several insurance quotes.NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.
Insurer complaints methodology
One key factor in our star ratings is how many complaints insurance companies get. Here's how we arrive at that score.
Disappointed customers can file a complaint with their state's insurance department. The National Association of Insurance Commissioners (NAIC) collects, analyzes and groups complaints by business line and insurance company every year. A business line is a specific type of coverage, like workers’ comp.
Then, the NAIC calculates a complaint ratio for each company. It divides the company's share of complaints by its share of total premiums for each line of business. It then adds these ratio values to their official complaint index.
- A complaint ratio of 1 means a company received about the expected number of complaints relative to its size.
- A ratio of 2 means it received twice as many complaints as expected.
- A ratio of 0 means it received half as many complaints as expected.
NerdWallet obtains the raw NAIC data every year. We aggregate results at the company level and fact-check these results. Then we calculate a three-year average of each insurer's complaint ratio and convert it to a score for our star ratings.
Business insurance star ratings consider complaints about two lines of business: commercial liability and commercial property. We analyze complaint data on commercial auto and workers' comp policies too. But we don't currently incorporate these into our ratings since they're less universal.
