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Country Financial Homeowners Insurance Review 2021

Country Financial offers solid homeowners insurance with useful add-ons, but it’s available in only 19 states.
July 28, 2021
Homeowners Insurance, Insurance
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Country Financial may not be one of the biggest or best-known insurance companies in the U.S., but its homeowners policies are worth a look if you live in one of the 19 states where they’re available. Country Financial home insurance has a solid range of coverage options, though you’ll have to speak with a representative to get a policy rather than buying online.

In addition to insurance, Country Financial also sells investment products such as retirement and college savings plans.

Best for: Those who prefer to have a personal conversation when choosing coverage.

Country Financial home insurance pros and cons

Received fewer consumer complaints than expected for a company of its size.Not available in all states.
Many coverage options available.No online quote option.

How Country Financial home insurance rates

4.5 NerdWallet rating

Country Financial homeowners insurance earned 4.5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The homeowners insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.

Based on these ratings, Country Financial is among NerdWallet’s Best Home Insurance Companies for 2021.

Country Financial home insurance state availability

Country Financial currently offers homeowners insurance in 19 states.

Country Financial home insurance coverage

Country Financial offers basic homeowners insurance, an upgraded option and a combination policy. Coverage options include:

  • Basic insurance protects your home and belongings from various dangers specified in the policy, including theft, fire, smoke damage, falling objects and electrical damage. Damage from any disaster that isn’t listed isn’t covered.
  • Premier home insurance offers more expansive coverage for your home and belongings by paying to repair damage from any disaster that isn’t specifically excluded in your policy. It also includes extra coverage for mishaps such as countertop burns or paint spills.
  • Combined coverage provides basic coverage for your belongings and premier coverage for your home.

Optional coverage not included in base home insurance includes:

  • Water backup. This coverage pays for damages to your belongings if your sump pump overflows or a sewer or drain on your street backs up into your home.
  • Replacement cost coverage for personal property. Country Financial normally insures your belongings on an “actual cash value” basis, which means if your stuff is stolen or destroyed, the company will pay out only what the items are currently worth. For older belongings, that means you won’t get enough to buy brand-new replacements. Opting for replacement cost coverage ensures you’ll be paid enough to buy new items in place of what was lost.
  • Earthquake protection. This coverage pays for damage from earthquakes.
  • Flood insurance. Country Financial can help you buy this coverage through the National Flood Insurance Program.
  • Identify theft expense. This option covers up to $25,000 for expenses related to identity theft.
  • Advocacy service coverage. Identity theft victims will receive help from a fraud resolution expert to restore their identity.
  • Extended and guaranteed replacement cost coverage. These options offer a buffer in case your house costs more to rebuild than expected. Extended replacement cost gives you an additional 20% of coverage beyond your dwelling limit, while guaranteed replacement cost has no limit. (Coverage in Alabama, Georgia and Tennessee is capped at 25% over your limit.)
  • Extra coverage for valuable items. If you have pricey belongings such as jewelry, they may exceed the sublimit in your personal property coverage. This option lets you cover them up to their full value. An appraisal may be required.

» MORE: 10 kinds of damage home insurance won’t cover

Country Financial home insurance discounts

Home insurance discounts vary by state but may be available for:

  • Newer homes.
  • Safe heating, which means no wood-burning stove or other solid-fuel burning unit.
  • Fire and theft prevention equipment.
  • Newer electrical wiring.
  • New or hail-resistant roof.
  • Buying another type of policy with Country Financial.

» MORE: 9 ways to cut the cost of homeowners insurance

Country Financial home insurance complaints

Country Financial received fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)

Country Financial home insurance consumer experience

Website: You can handle many quick tasks on the Country Financial website, including paying bills, filing claims and updating personal info. However, you’ll need to speak with a representative to get a quote.

App: Country Financial’s app is available on iOS and Android. You can use it to report and track claims, pay bills and see policy information.

Homeowners insurance buying guide

You can get home insurance quotes online, over the phone or through an agent. But before you start, take the following steps:

  1. Determine how much coverage you need. Is a standard policy sufficient, or do you want to add extra insurance for situations like identity theft or sewer backups? Check whether each company you’re considering has the options you need.
  2. Take inventory. To ensure you have sufficient personal property coverage, take stock of your belongings. Include all furniture, electronic devices, clothing, jewelry and household items. How much would it cost you to replace them? This total is the minimum amount of personal property insurance you should have.
  3. Make a fair comparison. When evaluating rates, make sure each insurer is offering the same limits and deductibles.
  4. Check consumer complaints. Although it may seem tempting simply to choose the cheapest option, look at how many consumer complaints each insurer has before choosing a policy. Poor customer service could have a significant impact on your experience if you ever need to file a claim.

Country Financial home insurance FAQ

Does Country Financial insure mobile or manufactured homes?

Yes, Country Financial will insure the structure of your manufactured home as well as your personal belongings and liability, but this coverage is available only in Illinois. For more options, check out our guide to manufactured and mobile home insurance.

What other insurance does Country Financial sell?

Country Financial offers a variety of insurance policies, including car, condo, renters, life and boat insurance. Learn more about Country Financial auto insurance.

Does Country Financial have dog breed restrictions on its homeowners policies?

Yes, but only in Alabama, Georgia and Tennessee. Residents of these three states aren’t eligible for Country Financial home insurance if they own any of the following breeds (including hybrids of these breeds): pit bull, chow, Rottweiler, Doberman pinscher, Akita, wolf, wolf-dog or Fila Brasileiro.

Homeowners insurance ratings methodology

NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverages, discounts, online experience and more. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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