at a glance
- Full menu of term and permanent policies.
- Below-average customer satisfaction scores.
AXA Financial Services is part of the France-based AXA Group and is one of the largest life and retirement savings companies in the U.S. It offers a wide range of term and permanent life insurance policies, along with other financial products.
» MORE: Compare life insurance quotes
AXA life insurance
AXA earned 3.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account complaint data from the National Association of Insurance Commissioners and financial strength ratings from A.M. Best.
Life insurance options from AXA include:
Term life insurance. AXA offers terms of 1, 10, 15 and 20 years with two pricing options. With the level-premium option, the annual price stays the same every year of the term. With annual renewable term life insurance, the policy can be renewed without reapplying for coverage, but the price increases each year. Prices for annual renewable term life may be lower in the early years and higher in later years than the prices for level-premium term life. AXA also offers a one-year non-renewable term life policy. All of the company’s term life policies are convertible to permanent life insurance.
Permanent life insurance. AXA offers whole life insurance, two types of universal life insurance and two types of variable universal life insurance. In addition, the company has two survivorship life insurance options. A survivorship policy insures two people, usually a married couple, on one policy. The death benefit is paid out when the second person dies.
AXA Life complaints and customer satisfaction
Over three years, AXA has had fewer complaints to state regulators than expected for a company of its size, according to NerdWallet’s analysis of data from the National Association of Insurance Commissioners.
AXA was rated below average for overall customer satisfaction in J.D. Power’s 2019 U.S. Life Insurance Study. The company ranked No. 21 overall out of 24 life insurance companies evaluated.
|Customer satisfaction category||AXA's score|
|Overall satisfaction||Below average|
|Billing and payment||Below average|
|Policy offerings||Below average|
More about AXA
In addition to life insurance, AXA offers several other financial products and services, including:
- Brokerage and advisory accounts.
- Financial planning.
- Individual retirement accounts.
- Insurance for small-business owners and their employees.
- Mutual funds.
- Workplace benefit plans.
Methodology: Life insurance ratingsNerdWallet’s life insurance ratings are based on weighted averages of complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and financial strength ratings from A.M. Best, which indicate a company’s ability to pay future claims. To calculate each insurer’s rating, we adjusted the NAIC and A.M. Best scores to a curved 5-point scale.
These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews.