Advertiser Disclosure

AXA Life Insurance Review 2020

Many or all of the products featured here are from our partners who compensate us. This may influence which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own.

NerdWallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Start here to maximize your rewards or minimize your interest rates. NerdWallet

at a glance

  • Full menu of term and permanent policies.
  • Below-average customer satisfaction scores.
Shopping for life insurance during the pandemic? Be aware that insurers may have changed their products and policy applications. For the latest information on how to cope with financial stress during this emergency, see NerdWallet’s financial guide to COVID-19.

AXA Financial Services is part of the France-based AXA Group and is one of the largest life and retirement savings companies in the U.S. It offers a wide range of term and permanent life insurance policies, along with other financial products.

» MORE: Compare life insurance quotes

Take care of what matters most

Your family is unique — your life insurance should be, too.

AXA life insurance

3.5 NerdWallet rating

AXA earned 3.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account complaint data from the National Association of Insurance Commissioners and financial strength ratings from A.M. Best.

Life insurance options from AXA include:

Term life insurance. AXA offers terms of 1, 10, 15 and 20 years with two pricing options. With the level-premium option, the annual price stays the same every year of the term. With annual renewable term life insurance, the policy can be renewed without reapplying for coverage, but the price increases each year. Prices for annual renewable term life may be lower in the early years and higher in later years than the prices for level-premium term life. AXA also offers a one-year non-renewable term life policy. All of the company’s term life policies are convertible to permanent life insurance.

Permanent life insurance. AXA offers whole life insurance, two types of universal life insurance and two types of variable universal life insurance. In addition, the company has two survivorship life insurance options. A survivorship policy insures two people, usually a married couple, on one policy. The death benefit is paid out when the second person dies.

AXA Life complaints and customer satisfaction

Over three years, AXA has had fewer complaints to state regulators than expected for a company of its size, according to NerdWallet’s analysis of data from the National Association of Insurance Commissioners.

AXA was rated below average for overall customer satisfaction in J.D. Power’s 2019 U.S. Life Insurance Study. The company ranked No. 21 overall out of 24 life insurance companies evaluated.

Customer satisfaction category AXA's score
Overall satisfactionBelow average
Billing and paymentBelow average
PriceBelow average
Policy offeringsBelow average
InteractionBelow average
CommunicationAbout average

More about AXA

In addition to life insurance, AXA offers several other financial products and services, including:

  • Annuities.
  • Brokerage and advisory accounts.
  • Financial planning.
  • Individual retirement accounts.
  • Insurance for small-business owners and their employees.
  • Mutual funds.
  • Workplace benefit plans.

Methodology: Life insurance ratings

NerdWallet’s life insurance ratings are based on weighted averages of complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and financial strength ratings from A.M. Best, which indicate a company’s ability to pay future claims. To calculate each insurer’s rating, we adjusted the NAIC and A.M. Best scores to a curved 5-point scale.

These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews.

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.