Landmark Home Warranty Review 2025: Prices and Plans
The company has low starting prices for plans and high coverage caps for systems, but it works in only six states.
Landmark Home Warranty has three plans that all offer high coverage caps for electrical, plumbing and HVAC systems. Starting at $19.99 a month, plans also come with flexible service fees, allowing customers to choose between $100 or $125 service fees.
Landmark Home Warranty will also cover up to $1,000 in repairs if a technician has to cut into a wall, floor or ceiling to make a repair. However, most customers can’t choose their own technicians, and the company has low customer satisfaction ratings.
Landmark Home Warranty is owned by American Home Shield. In 2016, American Home Shield acquired Landmark Home Warranty. Although Landmark continues to serve homeowners under its name, American Home Shield provides the majority of the service. For example, if you purchase a plan through Landmark, you are actually purchasing an American Home Shield plan. American Home Shield provides the claims support, and both companies use the same pool of third-party contractors.
Landmark Home Warranty has high coverage caps on home systems and two options for service fees. The company's plans also start with relatively low monthly premiums.
Deciding factors
Deciding factors | |
|---|---|
Monthly cost | $19.99 and up. |
Service fees | $100 or $125 per claim. |
Annual coverage cap* |
|
Average customer service rating† | 1.37 out of 5. |
Technician choice | In some locations, the company may approve customers to use their preferred technicians. |
*Annual coverage cap assumes a 12-month plan. †Average customer service rating is based on three sources: Trustpilot, ConsumerAffairs (both consumer review sites) and the Better Business Bureau. | |
» MORE: Do you need a home warranty? How to decide
How does Landmark Home Warranty work?
Landmark Home Warranty has three coverage plans:
The ShieldSilver plan covers major home systems, including electrical, plumbing, air conditioning and heating systems.
The ShieldGold plan includes the same coverage as ShieldSilver and adds a washer and dryer set and kitchen appliances to the coverage.
The ShieldPlatinum plan builds on ShieldGold’s coverage, adding repairs for roof leaks and increasing the appliances coverage cap.
For an additional fee, customers can purchase optional coverage for items such as guest units, well pumps, septic pumps, pools and built-in spa equipment.
Like its competitors, Landmark Home Warranty will pay up to a certain amount — called a coverage cap — to repair or replace covered items. The company will pay or reimburse customers up to:
$5,000 per covered system on heating and air conditioning systems.
$3,000 on plumbing.
$3,000 on electrical.
$2,000 – $4,000 per covered item on appliances depending on the plan.
$1,000 on roof leak repair.
Landmark Home Warranty offers coverage for issues that many of its competitors don’t cover. While all home warranties cover normal wear and tear, Landmark Home Warranty also covers failures due to:
Corrosion, sediment and rust.
Insufficient maintenance by the homeowner.
Improper installation and repair if the homeowner wasn’t aware of the problem before purchasing the plan.
However, the company doesn’t pay for repairs due to physical damage caused by misuse or regular maintenance, such as replacing filters.
» MORE: What does a home warranty cover?
Good coverage with affordable premiums
Customers who purchase a Landmark Home Warranty plan can request service through the company’s online portal or by calling the customer service department. The company will assign a third-party technician, who will call you to schedule an appointment to diagnose the problem. After the technician visits your home, they send a report to Landmark Home Warranty. If the company approves the claim, it pays the technician to repair the item. If it denies the claim, you’ll have to pay to have the item repaired.
As with most home warranty companies, Landmark Home Warranty charges customers a service fee every time a technician is scheduled for an appointment.
How much does a Landmark Home Warranty cost?
Premiums
Landmark Home Warranty’s plans start at $19.99 per month. Premiums increase with each higher tier of coverage.
To compare Landmark Home Warranty’s pricing, we gathered quotes for its plans in three cities that represent the company’s coverage area.
City | ShieldSilver monthly premium | ShieldGold monthly premium | ShieldPlatinum monthly premium |
|---|---|---|---|
Anaheim, California | $19.99. | $39.99. | $69.99. |
Boise, Idaho | $29.99. | $49.99. | $79.99. |
Tulsa, Oklahoma | $29.99. | $49.99. | $79.99. |
Average prices | $26.65. | $46.65. | $76.65. |
Prices in this table represent quotes for each plan with the $125 service fee option. Monthly premiums will be higher for customers who choose the $100 service fee option. | |||
Service fees
Landmark Home Warranty requires customers to pay a service fee every time it dispatches a technician for a service request. This is standard in the home warranty industry, but the company offers something not all of its competitors do: flexible service fees. Customers can choose between $100 or $125 for their service fees when purchasing a plan. The lower the service fee, the higher the monthly premium tends to be.
The company also has a repair guarantee — if a repair fails within 30 days, Landmark Home Warranty will send out a technician without charging you another service fee.
» MORE: How much does a home warranty cost?
Themes from customer reviews
NerdWallet considered customer reviews from three review websites to get a wider perspective of customer experiences. We’ve highlighted the types of experiences that we’ve found to be most common, keeping in mind that online reviews tend to lean toward negative experiences.
Trustpilot: 1.3 out of 5. ConsumerAffairs: 1.8 out of 5. Better Business Bureau: 1.02 out of 5.
Negative customer reviews describe issues with contractors being unavailable in their areas, long wait times for the company and technicians to repair covered items and the company denying claims for reasons that customers believe are not accurate.
Customers’ positive reviews mention helpful interactions with customer service representatives, good experiences with technicians being quick to schedule appointments.
Pros of Landmark Home Warranty
Landmark Home Warranty offers several benefits with its services, including:
High coverage limits. Because it is able to sell American Home Shield plans, the company has high coverage limits for HVAC repairs, covering up to $5,000 per system. Customers can also get up to $4,000 in kitchen appliance coverage with the ShieldPlatinum plan.
Choice of technician in some locations. Landmark Home Warranty will let you use your preferred technician in some locations or situations. However, it’s up to the company if it wants to give you that option.
Pays for access repair. The company will pay to repair damaged walls, floor or ceilings if a technician had to cut into them to repair a covered system. It’ll pay up to $1,000, which is good coverage considering many companies don’t offer any access coverage.
Cons of Landmark Home Warranty
Only available in six states. The company only has coverage in six states, which means there might not be a plan available in your state.
Low customer satisfaction. Customer ratings for satisfaction with the company’s services are relatively low compared with competitors on ConsumerAffairs, Trustpilot and Better Business Bureau websites.
» MORE: Are home warranties worth it?
What to know before buying a home warranty
Reading the coverage and exclusions information in your contract is one of the most impactful things you can do to avoid costly misunderstandings in the future. You have a right to read your contract before purchasing a plan, and it’s important to understand that home warranties:
Always have exclusions to coverage, no matter what their sales pitches say. Read your contract carefully before purchasing a plan — especially anything listed as an exclusion or limit of liability. For example, a company might cover air conditioning systems but exclude certain parts or components, such as coils. Other companies cover plumbing repairs but won’t pay to clear all plumbing stoppages or repair certain types of leaks.
Are not a type of insurance. Even though some companies call their service fees deductibles, home warranties do not work the same way as insurance policies. They differ in what they cover and how they pay for repairs or replacements. A home warranty is not a supplement for homeowners insurance.
Limit how much they pay. If the cost of a repair or replacement goes beyond a limit stated in your contract, you’ll have to pay the difference. For example, if the bill for a repair is $2,000 and the limit is $1,500, you’re required to cover $500. This is in addition to your monthly premium and service fee.
Can deny your claim for several reasons. Examples include if you had work performed on a covered item without approval or you modified the system or appliance.
May not pay enough to cover the full cost of replacing a covered item. Home warranties often depreciate the value of items as they age, so you’ll likely have to pay at least some money to replace an item, even if it’s covered by the contract.
Alternatives to Landmark Home Warranty
Liberty Home Guard
Compared to competitors, Liberty earns more positive customer reviews. On the Better Business Bureau, consumer ratings average about 4.5 stars out of 5, much higher than other top home warranty companies.
» READ MORE: NerdWallet's full review of Liberty Home Guard
Cinch Home Services
Cinch Home Services guarantees their technicians' repairs for 180 days, which is much longer than their competitors' standard 30-day and 60-day guarantees.
» READ MORE: NerdWallet's full review of Cinch Home Services
American Home Shield
Unlike most plans, the ShieldPlatinum plan includes roof leak coverage. Usually, this coverage is only available as an add-on.
» READ MORE: NerdWallet's full review of American Home Shield
Old Republic Home Protection
Old Republic Home Protection's coverage limits are on the high end compared with competitors, especially for HVAC and appliances.
» READ MORE: NerdWallet's full review of Old Republic Home Protection
Choice Home Warranty
Choice Home Warranty's coverage limits for electrical, plumbing and appliances are on the high end compared to competitors.
» READ MORE: NerdWallet's full review of Choice Home Warranty
NerdWallet writers are subject matter authorities who use primary, trustworthy sources to inform their work, including peer-reviewed studies, government websites, academic research and interviews with industry experts. All content is fact-checked for accuracy, timeliness and relevance. You can learn more about NerdWallet's high standards for journalism by reading our editorial guidelines.
- 1.ServiceMaster/American Home Shield. American Home Shield Acquires Landmark Home Warranty. Accessed May 17, 2024.
Methodology
NerdWallet's Home Services team evaluated home warranties across several factors, including cost, covered items, coverage limits, customer ratings, ability to choose your own technician and warranty on work completed. Because costs can vary by location, it's best to get quotes from multiple companies before making a decision. Read more about how NerdWallet rates home warranties.