Liberty Mutual Homeowners Insurance Review 2022

Liberty Mutual offers homeowners insurance with plenty of ways to save.
Apr 27, 2022

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The fourth-largest home insurer in the U.S., Liberty Mutual offers solid coverage and discount options that will meet the needs of many homeowners. The company’s website and mobile app make managing your policy easy, though agents are also available if you want more personal service. Liberty Mutual home insurance is sold across the country.

Best for: Those looking for a big national brand with plenty of discount options.

Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating home insurance companies.

Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy in order to help you choose the financial products that work best for you. Here is a list of our partners and here’s how we make money.

Liberty Mutual home insurance pros and cons



Available in all 50 states and Washington, D.C.

Relatively few extra coverage options.

A variety of discounts can help you save.

Robust website and app.

How Liberty Mutual home insurance rates


NerdWallet rating 

Liberty Mutual homeowners insurance earned 3.5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The homeowners insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.

State availability

Liberty Mutual home insurance policies are available in all 50 states and Washington, D.C.

Liberty Mutual home insurance coverage

You can customize your homeowners policy with numerous add-ons, but below are the types of coverage that generally come standard:

Type of coverage

What it does

Pays to repair or rebuild the structure of your home.

Covers damage to unattached structures such as a shed or fence.

Pays to repair or replace personal belongings such as furniture or clothing.

Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.

Covers legal expenses and damages if you're responsible for injuries to other people or their property.

Medical payments

Covers injuries to guests in your home, regardless of fault.

You can add other types of coverage onto a standard Liberty Mutual homeowners policy, including:

  • Identity theft insurance, which pays for legal expenses and provides a counselor if you’re a victim of identity theft.

  • Blanket jewelry coverage, which pays out if your jewelry is lost or stolen, with no deductible or appraisal.

  • Inflation protection, which entitles you to a premium discount and involves regular adjustment of your coverage limits at renewal time.

  • Replacement cost coverage, which pays to buy brand-new replacements for belongings stolen or destroyed in a disaster (as opposed to “actual cash value” coverage, which offers less money for items you’ve had a while).

  • Escape of water coverage, which pays for damage due to backup or overflow from sewers, drains and sump pump wells.


Depending on your state, you may qualify for home insurance discounts for:

  • Bundling home and auto coverage.

  • No claims with your previous insurer for five years.

  • No claims with Liberty Mutual for three years.

  • Insuring a home that’s newly purchased, newly built or recently renovated.

  • Having a new roof.

  • Getting a Liberty Mutual quote before your policy with another carrier expires.

  • Insuring the full cost to replace your home.

  • Enrolling in autopay for your premiums.

  • Signing up for paperless billing.

Consumer complaints

Liberty Mutual received close to the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)

Consumer experience

Website: You can do a lot on the Liberty Mutual site, including getting a quote, filing and tracking claims, paying your bill and learning about insurance basics. But if you’d rather speak with an agent, you can enter your ZIP code on the home page and find someone near you.

App: Available for both iOS and Android, the Liberty Mutual app enables you to sign documents electronically, pay bills, file claims, sign up for autopay and check policy information.

Homeowners insurance buying guide

You can get home insurance quotes online, over the phone or through an agent. But before you start, take the following steps:

  1. Determine how much coverage you need. Is a standard policy sufficient, or do you want to add extra insurance for situations like identity theft or sewer backups? Check whether each company you’re considering has the options you need.

  2. Take inventory. To ensure you have sufficient personal property coverage, take stock of your belongings. Include all furniture, electronic devices, clothing, jewelry and household items. How much would it cost you to replace them? This total is the minimum amount of personal property insurance you should have.

  3. Make a fair comparison. When evaluating rates, make sure each insurer is offering the same limits and deductibles.

  4. Check consumer complaints. Although it may seem tempting simply to choose the cheapest option, look at how many consumer complaints each insurer has before choosing a policy. Poor customer service could have a significant impact on your experience if you ever need to file a claim.

How to file a homeowners insurance claim

File as soon as it’s safe. The sooner you report a theft or damage to your home, the sooner your insurer can assign an adjuster and start working on paying out your claim. Some companies let you file claims online or through their app, while in other cases you may have to call your agent or insurer instead. Have your policy number handy.

Document the damage. Bolster your claim by taking photos or video of all damage. If something was stolen, report it to the police before you contact your insurance company. Your insurer may ask for a copy of their report.

Prevent further damage. After you’ve taken pictures of everything broken or destroyed, take steps to prevent additional damage. For example, you can put a tarp over a leaky roof or blown-out window. Keep receipts for any supplies you buy, as your insurer may reimburse you later.

For more information, see how to file home insurance claims.

Frequently asked questions

Liberty Mutual offers mobile home insurance through Assurant, a partner company. For more options, see NerdWallet’s guide to manufactured and mobile home insurance.

Liberty Mutual sells a wide variety of insurance policies, including auto, renters, boat, umbrella and life insurance. Learn more with our Liberty Mutual auto insurance review.

Liberty Mutual home insurance doesn’t cover mold directly, but it does cover the causes of mold, such as water damage.

No, termite damage isn’t covered by a Liberty Mutual home insurance policy, nor can you buy any endorsements to add the coverage.


Homeowners insurance ratings methodology

NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverages, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full homeowners insurance rating methodology.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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