HungerRush (Revention POS) Review 2021: Features, Cost, Alternatives

Is HungerRush, formerly Revention POS, the right choice for your business? Read on for features, pricing and more
NerdWalletNov 18, 2020

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HungerRush, formerly known as Revention and rebranded in 2020, is a restaurant point-of-sale system provider used by over 10,000 businesses around the world. The company is known for its range of products and quote-based pricing. With this system, merchants can mix and match their hardware and software to create a solution that works perfectly for their business.

In the world of restaurant POS systems, HungerRush is almost a dinosaur. Whereas some of the most popular restaurant POS systems like TouchBistro, Toast and Lavu have been founded in the last 10 years, the company was founded all the way back in 2003. However, even though it's is older, it still offers a tech-forward and feature-rich solution that can rival many of the more modern systems on the market today.

All in all, HungerRush is best for larger food service businesses that are looking for a provider that can supply a range of solutions. The company has a solution to most restaurant-related needs; there aren’t many other providers who offer drive-through systems and biometric security in their product catalog. The big question for restauranteurs is how much they are willing to spend. Smaller businesses may have a hard time stomaching the cost of a HungerRush system. It's best for those who feel they can do enough business to justify the cost.

What is HungerRush?

The HungerRush system is a hybrid system, which means it can work locally (data stored on your computers) or via the cloud (data stored on the company’s servers and transferred to your computer via the cloud). It can also function offline. When you first sign up, a representative will perform an on-site installation of the software and hardware and also provide you with training.

HungerRush is designed for food service businesses. On its website, it advertises solutions for full-service restaurants, quick-service restaurants, fast-casual restaurants, pizzerias, food delivery businesses and bars and nightclubs. It's also a scalable service, offering solutions for businesses with upward of 500 locations.

In terms of specific products, it can supply POS hardware and software. It also sells additional software products that can extend the functionality of your POS.

Capabilities

Payment processing

HungerRush offers in-house payment processing. It can also integrate with other processors, including Worldpay and Global Payments. Both services offer quote-based pricing that varies based on your business type, transaction volume and other factors. On its website, Worldpay says typical payment processing rates for in-person transactions vary from 2.9% plus 10 cents to 2.7% plus 10 cents. It also says there is flexibility with pricing.

Both services can provide you the software and hardware to accept magstripe, chip cards and contactless forms of payment. It also provides other useful features, such as virtual terminals, the ability to set recurring payments and convert foreign currencies.

Hardware

HungerRush software can run on both Android and iOS devices. It also sells its own dedicated POS touch-screen terminal via the hardware store. The terminal features a solid-state hard drive and Intel Pentium Core 2 processor, as well as a 15-inch screen and 180-degree swiveling stand. You can also purchase a full range of other POS hardware through the company, including:

  • Tablet POS terminal.

  • Receipt printers.

  • Kitchen display systems.

  • Cash drawers.

  • Barcode scanners.

  • Wireless POS tablets.

  • Label printers.

  • Customer display systems.

  • Digital scales.

  • Drive-thru systems.

It sells some additional non-POS items, including biometric security systems, video cameras and computer servers. Pricing on all products is quote-based.

Software

HungerRush’s POS software comes with the tools you need to manage your restaurant effectively.

  • Order management.

    • Unlimited modifiers.

    • Estimated order time calculation.

    • Customize order screen by POS terminal or employee.

    • Direct substitutions.

    • Biometric fingerprint reader (automatically tell who took which order).

  • Payment.

    • Suggested tip amount.

    • Coupon creation and tracking.

    • Tip reconciliation.

  • Menu management.

    • Multiple pricing options including second and third item pricing, time/day pricing and price by order type.

    • Scale integration for pricing weighted items.

    • Suggestive selling prompts.

    • Unlimited menu scalability.

    • Menu edits update automatically in real-time.

  • Inventory management.

    • Place purchase orders.

    • Group items by category.

    • Recipe and menu costing.

    • Stock counts update in real-time.

    • Save recipes and portions for items.

    • Waste tracking.

  • Floor plan management.

    • Save multiple custom floor plans.

    • Assign tables to specific servers.

    • Track orders by table.

  • Employee management.

    • Alerts for when employees are working overtime.

    • Employee messaging system.

    • Scheduling interface.

    • Time clock.

    • Job-based permissions.

    • Multiple payroll integrations.

  • Reporting.

    • Labor costing.

    • Analysis breakdown of KPI data for every half hour.

    • Create unlimited custom report groups.

    • View updated statistics in real-time.

    • Save and email or print reports.

    • Audit reports by employee.

  • Customer relationship management.

    • Track customer order history.

    • Phone and email storage.

    • Loyalty tracking.

    • Automated marketing emails.

  • Delivery.

    • Real-time driver statistics.

    • Color-coded order times.

    • Delivery reminders by item.

    • Integrated caller ID management.

    • Integrated mapping via Google Maps.

    • Driver tracking via EyeDeliver integration.

  • Security.

    • Video surveillance integrations.

Integrations and add-ons

On top of what HungerRush’s core software can do, there are a number of ways to extend the functionality of your system — either by integrating with third-party tools or purchasing additional software products offered by the company. Here are the paid in-house software options it provides:

Online Ordering

HungerRush’s online ordering service allows you to make menu items available for purchase via a mobile-responsive website with integrated payment processing. All orders placed with HungerRush Digital Ordering are routed directly to your POS. Customers who place orders online are also invited to create an account where they can save favorite menu items, payment information and delivery addresses. Account-holders can enroll in your business’s loyalty program or email marketing campaign directly from your website and also track their rewards points.

This digital ordering system also features a reporting suite where you can track sales history, the ability to input and manage promotions, an estimated delivery time clock and Level 1 PCI Compliance.

HungerRush Reporting Management

Another software feature HungerRush provides is a web application that allows you to check in on the status of your business from any internet-enabled device. HungerRush Reporting and Management provides a dashboard interface with real-time sales and labor breakdowns of all your stores, including sales by order type, top coupons, top product sales and more.

There is also a reporting suite where users can run over 50 different reports, a menu configuration and management interface, a labor-management portal and a corporate document repository — ensuring you will always have eyes on your business, even when you are not there.

HungerRush Loyalty

HungerRush Loyalty allows customers to collect redeemable points when they dine at your restaurant. Customers can enroll in your loyalty program by providing their name, email and phone number. When account holders place orders at your restaurant, they will receive account status updates with their new rewards balance.

Customers can also view their rewards balance through the HungerRush Digital Ordering platform. When customers want to apply their points towards a purchase, they can simply enter their membership ID and HungerRush POS determines the new balance.

HungerRush mobile app

Finally, HungerRush creates back-end and front-end mobile apps for you and your customers to use. The app allows managers to manage menus, view orders and run reports on the go.

Customers can also place orders and submit payment through the app in as little as four steps. It also offers to customize your business’s mobile app to match your branding, and all orders through the mobile app are routed directly to your POS.

Customer Service

HungerRush offers 24/7/365 support via phone and live chat. You can also contact a representative with questions via the company’s Facebook and Twitter pages. When you sign up, you’ll be connected with a direct customer support contact who can answer any questions that may arise. On the website, there is a blog with helpful posts on how to use the POS software and tips on managing your restaurant.

Price

It’s hard to say exactly what you will spend on a HungerRush POS system, given that it only offers quote-based pricing. Quotes are based on a SaaS/HaaS model. HungerRush says its software and hardware bundles “remain competitive with those in the POS space.”

Pricing includes no upfront costs, and contracts are normally 36 months.

POS providers that offer quote-based pricing generally provide a better value to higher volume merchants. It’s also unclear whether the company offers pay-as-you-go pricing or long-term contracts.

Pros

Software

HungerRush’s POS software features an impressive range of capabilities. It’s not just any POS system that has delivery functionality and biometric security features built-in. These features typically cost extra.

Speaking of things you have to pay extra for, HungerRush’s add-on features can really extend the functionality of your business. The Digital Ordering system is feature-rich and powerful, and the Management tool and mobile app can give business owners insight into their business anytime.

Customer service

When reading about HungerRush on customer review platforms, it’s hard to ignore the amount of praise for its customer service staff. In numerous reviews, customers say the company's staff responded promptly to inquiries and gave them and their staff helpful advice on how to resolve issues. Customers also say its on-site installation and training are vital in helping them learn how to make full use of the system.

Cons

Price

Although we can’t say exactly what HungerRush charges, if customer reviews are to be believed, it’s a lot. Customers say costs can quickly rise into the thousands and that there are hidden fees they were unaware of when they signed up. The best advice is to negotiate with your sales representative and read over your contract carefully before signing.

Payment processing

HungerRush’s payment processing options are lacking. Most POS providers offer a full range of processing solutions that can be integrated with their system, allowing the merchant to pick an option that makes sense for them.

The company only offers two solutions — Worldpay and Global Payments. Both are very large processors, meaning it will be hard for small businesses to negotiate a favorable rate. Overall, more flexibility here would be better.

User reviews

Here is how HungerRush ranks on the major user review websites:

  • G2 Crowd: 4.7 stars out of 5.

  • Capterra: 4 stars out of 5.

  • Better Business Bureau: A+ (not accredited).

In positive user reviews, customers tout its ease of use and its features that allow merchants to manage deliveries and promotions. Customers also like that it allows you to mix and match the hardware and software features you need, creating a fully tailored solution.

In negative reviews, users ask for additional integrations with third-party tools and lament general bugginess with the software.

Alternatives

TouchBistro POS

A cheaper alternative to HungerRush is TouchBistro. TouchBistro bundles the cost of your POS software and hardware into one monthly payment.

Theoretically, you could pay as little as $105 per month for your POS system and still get a full range of features — including order, menu, floor plan, employee, customer and inventory management. TouchBistro also offers some nifty add-ons, like a self-ordering kiosk, customer-facing display, kitchen display system and loyalty program.

Square for Restaurants

Even cheaper than TouchBistro is Square for Restaurants. This is a restaurant version of Square’s POS software that costs $0, $60 or $299 and up per month and boasts a low credit card processing rate of 2.6% plus 10 cents per transaction.

Note that you’ll get fewer features with Square for Restaurants, and you’ll also have to shell out a one-time payment for your POS hardware. However, this is a good option for small restaurants that don’t want to break the bank to acquire their POS system.

Square Restaurant POS

Square
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on Square's website

A version of this article was first published on Fundera, a subsidiary of NerdWallet.