Talech POS is a cloud-based point-of-sale (POS) system geared specifically toward restaurants and retail businesses. Although its collection of features is impressive, it could be worth considering popular competitors like Clover and Square that serve as credit card payment processors and offer different hardware options. Here's what to know.
On the whole, Talech POS software includes functions associated with most POS systems. These general capabilities can be broken down into the following categories:
Inventory management: Talech allows restaurant or retail business owners to track their inventory in real time, set up alerts if a product is out of stock and sync products, categories and discounts across multiple locations.
Product and order services: With Talech, users can take and manage orders, process credit cards and cash, house and edit all products, create product bundles, sales and deals, as well as make returns and exchanges.
Employee management: Talech gives users the ability to track employee hours and designate employee roles and permissions on the register. For restaurants, it lets you attribute tips and gratuity to servers.
Customer management: The software lets you can capture customer information, create house accounts, develop a loyalty program, integrate gift cards and make marketing campaigns.
Reporting: Talech enables business owners to track sales data such as profit margin, markup, revenue and tax contribution, analyze product success and patterns, monitor staff metrics and audit inventory.
Integrations: Through Talech POS software, users can integrate with labor management solutions, accounting software and for restaurants, kitchen display software.
$29 per month for first device (plus $29 per month for each additional device)
Cafes, basic retail
$69 per month for first device (plus $29 per month for each additional device)
Quick service restaurants, fast casual and medium size retail
$99 per month for first device (plus $29 per month for each additional device)
Full service restaurant, multi-location business
Remember, this pricing only accounts for the Talech POS software. Again, POS hardware has to be purchased separately.
Furthermore, since Talech is not a credit card payment processor, you will have to work with a processing company that is compatible with Talech. Talech is compatible with Elavon, Chase, First Data, Heartland and TSYS. Additional costs for payment processing will depend on the provider you choose.
With the Starter and Standard plans, for both restaurant and retail, you can add on gift card functionality for $19 per month. The Standard plan also gives restaurant owners the option to use Talech's online ordering service for $49 per month. Both of these extra features come with the Premium plan. For retail businesses, online ordering is only available with the Premium plan.
Finally, for both the Standard and Premium plans for restaurants and retail businesses, Talech users are required to purchase the “getting started package” for an additional cost of $199. This package includes a two-hour training session with Talech’s training partner, Boomtown, which helps set up the system and explains all the features.
In order to access the capabilities listed above, as well as the specific features associated with each plan, Talech requires the use of an iPad for its software. Talech is not a credit card processor, and therefore, specific card acceptance (chip, contactless, swipe) ability depends on the terminal and credit card processor you choose.
In addition to its basic point-of-sale functionality, Talech has over 100 different features. The specific features it offers, however, vary based on your industry, retail, restaurant and plan level.
Fixed and variable priced products.
Products with variations.
Multi-level user access.
Basic order management.
Cash drawer management.
Customer history tracking.
Ability to add customers to orders.
24/7 phone and email support.
The restaurant Starter plan also includes the functionality to modify and exclude items. The retail Starter plan, on the other hand, has the “add customers to orders” ability.
For both restaurants and retail, this plan includes everything in the Starter plan, plus:
Sell items by weight.
Barcode label printing.
Clock-in and timesheets.
Multiple roles per employee.
Labor cost reporting.
Timesheet and labor cost.
Menu upload assistance.
The restaurant Standard plan also includes kitchen printing, the void function and the possibility of setting up online ordering for an additional monthly fee.
Both the restaurant and retail Premium plans come with all of the features of the two lower-level plans as well as:
Appointment scheduling and management.
Gift card functionality.
The Premium restaurant plan also includes:
Pay by position.
Split and merge orders.
In addition to the iPad, you will need a payment device to accept card payments. Talech is compatible with the Poynt Smart Terminal, Miura M10, Ingenico iPP 320, Ingenico iCMP, Magtek iDynamo and uDynamo and SumUp Air. You can purchase these payment devices from Talech or from a third-party seller.
Talech is also compatible with a variety of iPad stands, receipt printers, kitchen printers and additional hardware. Just like the payment device, these hardware items can be purchased directly from Talech or from another seller. The company offers hardware bundle suggestions based on your business type. If you already have hardware you would like to use with your POS, Talech can tell you definitively if it will be compatible with its software.
Talech is targeted specifically for restaurant and retail owners, and the features offered for those users are impressive. For a restaurant, the ability to create a floor plan, see open and seated tables and create orders for each individual table are all great features. For retail businesses, the inventory management capabilities — creating and initiating purchase orders, tracking inventory in real time, syncing through multiple locations and taking stock — are also very useful. On the whole, Talech’s breadth of features, from accepting payments to customer reporting to employee management, is a definite benefit.
Talech requires the use of an iPad to utilize its system, and it is not compatible with any other tablets. Since all hardware must be purchased separately and is an additional cost to the Talech software, this certainly could be a negative for some businesses, especially if they already own another tablet.
The information available on Talech is limited, but there are a number of negative customer reviews out there that report subpar customer service despite all of Talech’s plans including 24/7 phone and email support. There are also reports of software glitches and issues, among other problems. Although most of these reviews are a few years old, this is still something to keep in mind.
Alternatives to Talech POS
Clover is a POS system that allows businesses to choose from hardware and software options depending on their needs. Unlike Talech, however, Clover also serves as a credit card payment processor. Like Talech, on the other hand, Clover users must purchase hardware at an additional cost.
Between its two software options, the Clover Register POS system is most equatable to Talech. Its software plans start at $9.95 per month plus the credit card payment processing fees. Clover Register offers features like employee management, loyalty programs, inventory management, promotions and more. For the restaurant and retail industries specifically, Clover Register allows you to manage tables, take payments without Wi-Fi, set up low stock alerts and schedule shifts for your team, among other operations.
The Square POS system is perhaps one of the most well-known and most robust systems around. Square is a technology-based POS system that users can download as an app for either iOS or Android devices. Like Talech, hardware must be purchased separately to use with the Square software, with one exception. The magstripe reader for Square POS is free and integrates fully with the app. Although Square does have a free general software option, it also has two POS options specifically for restaurants and retail businesses.
Square for Retail
Square for Retail is a POS system designed specifically for retail businesses. The POS software has a monthly subscription fee that varies depending on the plan. There's no cost for the Square for Retail Free plan, but business owners do still have to pay processing fees. The Square for Retail Plus plan costs $60 per month for each location plus processing fees.
Like Talech, Square for Retail has features like inventory management, customer insights, employee management and reporting. Unlike Talech, when you use Square for Retail as your POS system, Square also serves as your credit card payment processor. For even more capabilities, you can purchase add-ons for Square for Retail like marketing, loyalty and payroll.
Square for Restaurants
Like Square for Retail, Square for Restaurants also has a monthly subscription fee that varies depending on the plan. Processing fees aside, there's a Square for Restaurants Free plan in addition to a Plus plan that's $60 per month for each location. Premium plans are offered at custom pricing.
Square for Restaurants allows you to run front-of-house operations, including everything from menu setups to table maps to tabs and gratuity. This POS system also provides reporting and employee management, as well as customer insights. Like Square for Retail, with Square for Restaurants, Square serves as your credit card payment processor. Also just like Square for Retail, Square for Restaurants offers marketing, loyalty and payroll add-ons for an extra monthly cost.
A version of this article was first published on Fundera, a subsidiary of NerdWallet.