Chubb Small-Business Insurance Review 2023: Pros, Cons, Alternatives

Chubb offers a wide variety of business insurance products, including some that you can buy quickly online.
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Chubb small-business insurance


NerdWallet rating 

Chubb is a century-old company that sells virtually every type of business insurance. It's one of our picks for the best small-business insurance due to its financial strength and online shopping features.

For businesses that earn $1 million or less in annual revenue and have fairly simple insurance needs, Chubb's online portal makes it easy to get coverage fast. The insurer’s automated coverage assistant can help you buy a business owner’s policy, general liability, professional liability, worker’s comp and umbrella insurance online.

If your insurance needs are more complex or your annual revenue is higher than $1 million, Chubb may still make sense. But instead of shopping online, you’ll need to work with a business insurance agent near you to get quotes and buy policies.

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Chubb business insurance: Pros and cons



Small-business owners can buy a business owner's policy and other basic coverage types online.

Certificates of insurance aren't provided immediately; you have to request one through an online portal.

A wide variety of policies are available if you work with an independent agent.

Phone support is only available if you purchase your policy from Chubb directly, not via an agent. There is no live chat support.

Chubb had fewer complaints about general liability, commercial property and workers' compensation insurance filed with state regulators than expected based on its market share, according to a NerdWallet analysis.

Chubb small-business insurance

Chubb offers insurance for businesses no matter their size. However, it funnels small-business owners to a separate website and online shopping experience, branded Chubb Small Business.

If your business earns $1 million or less per year in revenue, you can buy the following policies online from Chubb Small Business:

To buy insurance online, you’ll share basic information about your business, like your estimated annual revenue, industry and number of employees. Then, you’ll choose your policy limits and optional coverages to get an estimate of your annual premium costs.

Some policies might not be available for purchase online depending on how you customize them. In that case, you’ll have to call Chubb to complete your purchase.

Chubb’s business owner’s policy

The business owner’s policy from Chubb Small Business includes general liability insurance and commercial property insurance, which are typically included in BOPs. It also comes with business income insurance and extra expense coverage, which aren’t always part of BOPs.

You can also add optional coverages to a Chubb BOP, including:

  • Privacy liability and data breach coverage.

  • Employee dishonesty coverage.

  • Employment practices liability insurance.

  • Coverage for business personal property while it’s in transit.

  • Enhancements for additional liability and property coverage.

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Chubb commercial insurance

If your business earns more than $1 million in annual revenue or if you need a kind of coverage that isn’t offered through Chubb Small Business, you’ll need to work with an independent insurance agent to explore your Chubb commercial insurance options.

To learn more about what Chubb offers, you can browse in two different ways:

  • By industry. Chubb offers packages for industries ranging from aerospace to cultural institutions to health care information technology.

  • By insurance package. Chubb offers several different types of general liability, cybersecurity, environmental and management liability packages, among other products.

You can find a list of independent agents who sell Chubb policies on the company's website, grouped by region.

Should you purchase Chubb business insurance?

Chubb Small Business and Chubb commercial insurance may be good fits for:

Small-business owners who want to buy a business owner’s policy online. Chubb’s BOP offers features that aren’t necessarily standard, including extra expense coverage, and many optional endorsements. And the online shopping experience offers lots of ways to customize a BOP to your company’s needs.

Large-business owners who want to get all of their insurance from the same provider. Chubb offers just about every type of business insurance, including a variety of policies customized for specific injuries. For instance, Chubb doesn’t just sell product recall insurance — you can buy product recall coverage for component parts, consumables and consumer goods, as well as a specialized policy for small businesses.

Owners of businesses of any size who want to work with a big, established company. Chubb had the largest share of the commercial insurance market in 2021, according to the Insurance Information Institute

; and it received fewer complaints to state regulators than expected for a company of its size, according to NerdWallet’s analysis. The company also earned the second-highest customer satisfaction score in J.D. Power’s 2022 survey of small-business insurance customers.

Alternatives to Chubb business insurance

NerdWallet recommends getting business insurance quotes from multiple providers to find the most affordable coverage for you. Here are some options to explore:

For a comparable experience with an independent agent: Travelers is another longstanding insurance provider that offers nearly every type of coverage via independent agents. Like Chubb, Travelers earned high marks from NerdWallet for its financial strength and a lower-than-expected number of customer complaints.

For a wider variety of policies available online: Next Insurance sells more insurance policies online than Chubb Small Business does, including commercial auto insurance and liquor liability insurance. As a company, Next is more than a century younger than Chubb, but it still earned a high rating from NerdWallet for its digital experience and lower-than-expected number of customer complaints.

To compare several quotes at once: If you want to compare multiple policies to find cheap business insurance, try shopping with CoverWallet. This online insurance marketplace will find quotes from several insurance providers for each of the policies you need. Then, you can manage all of your policies in one place using CoverWallet’s dashboard.

A version of this article originally appeared on Fundera, a subsidiary of NerdWallet.


Business insurance ratings methodology

NerdWallet’s business insurance ratings reward companies that offer small-business owners reliability and ease of use. Ratings are based on weighted averages of scores in several categories, including financial strength, customer complaint data, shopping experience and customer service. Learn more about how we rate small-business insurance companies.

These ratings are a guide, but insurance policy details and prices can vary widely from business to business and provider to provider. We encourage you to shop around and compare several insurance quotes.

NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2021.

To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period.

Our star ratings consider ratios for both general liability insurance and commercial property insurance. When an insurer sells policies that are underwritten by several different insurance companies, we consider the NAIC complaint ratios of all the underwriters.